Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scott Villareal

Reynoldsburg

Summary

Dedicated professional with a strong work ethic and extensive experience in client support at Glenkirk. Proven ability to enhance client independence through compassionate caregiving and effective behavior management. Skilled in medication administration and conflict resolution, fostering positive relationships and ensuring safety in high-stress environments. Committed to improving quality of life for individuals with disabilities.

Overview

15
15
years of professional experience

Work History

Tow Truck Driver

All City Towing Inc.
06.2021 - 05.2025
  • Operated tow truck, ensuring safe transportation of vehicles.
  • Conducted pre-trip inspections, maintaining equipment safety and reliability.
  • Assisted customers with vehicle recovery, demonstrating strong problem-solving skills.
  • Communicated effectively with dispatch to coordinate timely service delivery.
  • Learned proper use of winching equipment for efficient vehicle retrieval.
  • Adhered to safety protocols while navigating challenging environments and traffic conditions.
  • Maintained accurate logs of service calls and vehicle conditions post-recovery.
  • Collaborated with team members to improve response times and customer satisfaction.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
  • Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
  • Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.

Direct Support Professional

Glenkirk
03.2020 - 06.2021
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
  • Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
  • Administered medication under supervision, ensuring adherence to healthcare plans.
  • Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Mental Health Specialist

Allendale Association
11.2019 - 03.2021
  • Conducted comprehensive assessments to determine clients' mental health needs and appropriate interventions.
  • Participated in training programs to stay current with best practices in mental health care delivery and therapeutic techniques.
  • Ensured safety of patients through close observation during high-risk situations such as suicidal ideation or self-harm behaviors.
  • Monitored patients and assessed suicide risks.
  • Provided compassionate support during times of crisis or acute distress while maintaining professional boundaries and ethical standards.
  • Documented client progress in confidential files.
  • Collaborated with multidisciplinary teams to provide comprehensive mental health services and support for patients.
  • Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
  • Facilitated group therapy sessions, promoting peer support and enhancing coping strategies among participants.
  • Monitored client progress, adjusting treatment approaches based on observed behaviors and feedback from clients.

Direct Support Professional

Lambs Farm
12.2013 - 10.2018
  • Provided personalized support to individuals with disabilities, enhancing daily living skills and promoting independence.
  • Collaborated with interdisciplinary teams to develop and implement individualized care plans tailored to client needs.
  • Monitored emotional and physical well-being of clients, ensuring timely intervention and effective communication with healthcare providers.
  • Conducted regular assessments of client progress, adjusting strategies to align with evolving goals and needs.
  • Maintained accurate documentation of client activities and care interventions, ensuring compliance with regulatory standards.
  • Developed engaging recreational activities that promoted social interaction, skill development, and overall well-being among clients.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Assisted disabled clients to support independence and well-being.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Transported clients to medical and dental appointments to provide support.

Retail Sales Associate

Party City
09.2010 - 12.2013
  • Enhanced customer experiences through knowledgeable product recommendations and personalized service.
  • Executed inventory management processes to ensure optimal stock levels and product availability.
  • Trained new associates on company policies, sales techniques, and customer engagement strategies.
  • Collaborated with team members to develop effective merchandising displays that increased product visibility.
  • Implemented promotional strategies that effectively attracted customers and boosted store traffic.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma -

Round Lake High School
Round Lake, IL

Skills

  • Strong work ethic
  • Safe driving practices
  • Customer service
  • Stress tolerance
  • Vehicle inspection
  • Conflict resolution
  • Safe driving
  • Dependable and cooperative
  • First aid and safety
  • Behavior redirection
  • Client support
  • Compassionate caregiving
  • Medication administration
  • Behavioral management
  • Health and safety requirements
  • Relationship building
  • Transportation
  • Disability awareness
  • Patient management
  • Safety monitoring
  • Empathy and patience

Timeline

Tow Truck Driver

All City Towing Inc.
06.2021 - 05.2025

Direct Support Professional

Glenkirk
03.2020 - 06.2021

Mental Health Specialist

Allendale Association
11.2019 - 03.2021

Direct Support Professional

Lambs Farm
12.2013 - 10.2018

Retail Sales Associate

Party City
09.2010 - 12.2013

High School Diploma -

Round Lake High School

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