Scott Voigt
Buckeye
Summary
Versatile and results-driven professional with a proven track record at Heath Consultants, adept in diagnostics and troubleshooting, and fostering team coordination. Excelled in enhancing service quality and operational efficiency, leveraging mechanical aptitude and excellent communication skills. Recognized for outstanding relationship building and commitment to safety.
Overview
24
24
years of professional experience
Work History
Field Service Technician
Heath Consultants
08.2021 - 07.2024
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Operated hand tools and power equipment according to company safety procedures.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Improved operational efficiency, meticulously organizing tools and equipment for quick deployment to service calls.
Peer Support Specialist
Southwest Behavioral & Health Services
10.2014 - 09.2018
- Facilitated peer support groups
- Coordinated integrated services
- Provided case management to facilitate client independence
- provided crisis intervention
Delivery Driver
Pizza Hut
03.2012 - 10.2014
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
Stay at Home Dad
Home
01.2009 - 03.2012
- Primary Caregiving to Daughter
- Managed household budget
Window Glazer
Everready
04.2008 - 11.2008
- Installed windows and screen doors
- Rescreen screens
- Fixed broken frames
Cavalry Scout (19D)
Army
08.2002 - 02.2007
- Increased mission success rates with detailed route planning and risk assessments.
- Ensured the safety of personnel by adhering to proper safety protocols during both training exercises and operational activities.
- Developed strong communication skills through regular reporting to command on mission progress and findings.
- Enhanced overall situational awareness through diligent observation during patrols or fixed-site security operations.
- Optimized decision-making processes under pressure through consistent application of effective problem-solving strategies.
- Supported troop movements, providing real-time updates on terrain and obstacles for optimal navigation.
- Cultivated teamwork within the platoon through shared responsibilities and mutual support during challenging training events.
- Promoted a positive work environment by consistently demonstrating professionalism, dedication, and respect for fellow soldiers.
- Managed sensitive information, ensuring proper handling and dissemination of classified materials.
- Enhanced unit readiness by conducting regular vehicle maintenance and inspections.
- Improved team efficiency by conducting reconnaissance missions and gathering critical intelligence data.
- Trained junior soldiers in combat tactics, weapons systems, and survival techniques, fostering a cohesive team environment.
- Maintained high levels of physical fitness to meet the demands of extended field operations.
- Engaged in reconnaissance, security, and search operations.
- Directed platoon tactical movements, platoon security operations and platoon route and zone reconnaissance.
- Compiled details on activity, location, and size of enemy forces.
Customer Service Representative
Game America
04.2000 - 07.2002
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Sgt. Bluff Luton
Sergeant Bluff, IA04-1988
Skills
- Problem-solving
- Positive attitude
- Teamwork and coordination
- Mechanical aptitude
- Training and mentoring
- Valid Driver's license
- Power tools operation
- Courteous and professional
- Heavy lifting
- Route planning
- Service quality
- Equipment inspection
- Safety assessment
- Vehicle maintenance
- Relationship building
- Work orders
- Timely reports completion
- Work order management
- Field production
- Hand tools proficiency
- Mechanical background
- Diagnostics and troubleshooting
- Customer relations
- Following safety practices
- Worksite preparation
- Excellent communication
Timeline
Field Service Technician
Heath Consultants
08.2021 - 07.2024
Peer Support Specialist
Southwest Behavioral & Health Services
10.2014 - 09.2018
Delivery Driver
Pizza Hut
03.2012 - 10.2014
Stay at Home Dad
Home
01.2009 - 03.2012
Window Glazer
Everready
04.2008 - 11.2008
Cavalry Scout (19D)
Army
08.2002 - 02.2007
Customer Service Representative
Game America
04.2000 - 07.2002
High School Diploma -
Sgt. Bluff Luton
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