Scott Vovsi
Las Vegas,Nevada
Summary
Qualified Member Services Representative with over 19 years in fast-paced customer service and call center environments. Personable and professional under pressure.
Overview
8
8
years of professional experience
Work History
Member Service Representative
Sitel
Las Vegas, NV
09.2023 - Current
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Participated in team meetings to discuss customer service strategies and goals.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Promoted available products and services to customers during service, account management and order calls.
Customer Service Representative
Energycare
Las Vegas, NV
01.2023 - 06.2023
- Consulted with customers to resolve service and billing issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Prevented key account losses by researching discrepancies and correcting problems.
- Strengthened customer retention by offering discount options.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Customer Service Representative
TTEC
Las Vegas, NV
10.2020 - 01.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
LogistiCare
Las Vegas, NV
03.2016 - 01.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Hospitality Administration And Management
Lincoln Land Community College
Springfield, ILSkills
- Issue Resolution
- Member Retention
- Database Management
- Product Recommendations
- Customer Support
- Customer Service
- De-Escalation Techniques
- Quality Control
- Needs Assessment
- Teamwork and Collaboration
- Call Center Operations
- Problem Resolution
Timeline
Member Service Representative
Sitel
09.2023 - Current
Customer Service Representative
Energycare
01.2023 - 06.2023
Customer Service Representative
TTEC
10.2020 - 01.2023
Customer Service Representative
LogistiCare
03.2016 - 01.2018
Hospitality Administration And Management
Lincoln Land Community College
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