Summary
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Scott Walker

Los Angeles,CA

Summary

My unique experience as a college-level athlete has taught me the real-world value of teamwork and servant leadership. These skills have served me well across multiple leadership roles in different environments. Understanding that each person has multiple unique gifts and talents has allowed me to create highly efficient teams that work together as a unit.

Work History

Client Service Manager

DG Fast Channel
Los Angeles, CA
  • Established effective communication channels between clients and other departments within the organization.
  • Conducted regular meetings with clients to review progress on projects and address any concerns or questions they may have had.

Manager/Order Processors

DG Fast Channel
Los Angeles, CA
  • Distributed orders to OPs and monitored the flow of orders to ensure work balance across the department.
  • Established processes to ensure efficient workflow throughout the organization.

Manager Client Services/Studio Team

DG Fast Channel
Los Angeles, CA
  • Led team of 12 members managing order entry and distribution of studio requests.
  • Maintained relationships with all studio clients across Hollywood.
  • Oversaw unique team responsible for handling all studio operations in industry.

Team Lead/Traffic

Extreme Reach
Los Angeles, CA
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Trained new staff in relevant processes and procedures.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

Special Projects Manager/Studio

Extreme Reach
Los Angeles, CA
  • Served as liaison between studio clientele and XR, facilitating effective communication.
  • Established role to leverage deep understanding of client workflows from order entry to billing.
  • Acted as resource for clients, ensuring familiarity with accounts to enhance service delivery.

Education

Master of Arts - Film And Video Production

University of California, Los Angeles
Los Angeles, CA
06-1997

Bachelor of Arts - Human Development

Vanderbilt University
Nashville, TN
06-1992

Skills

  • Project management
  • Client relationship management
  • Workflow optimization
  • Tailored team workflows

Affiliations

  • Multiple belts in the martial arts of Krav Maga

Accomplishments

  • Produced multiple short films
  • All Conference Honors in sports

Timeline

Client Service Manager

DG Fast Channel

Manager/Order Processors

DG Fast Channel

Manager Client Services/Studio Team

DG Fast Channel

Team Lead/Traffic

Extreme Reach

Special Projects Manager/Studio

Extreme Reach

Master of Arts - Film And Video Production

University of California, Los Angeles

Bachelor of Arts - Human Development

Vanderbilt University

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