Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Scott Walsh

Baton Rouge,LA

Summary

Dynamic professional offering exceptional customer service background, diligent attention to detail and hardworking nature. Energetic, focused and experienced culture builder, coach and mentor in delivering excellent customer service, and exceptional listener. Well-versed in driving a successful business by creating a fun atmosphere for both employees and guests.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Captain

Trader Joe's
Metairie, Louisiana
03.2012 - 08.2024
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Developed and implemented operational policies and procedures to ensure efficient business operations.
  • Conducted regular audits of employee performance and provided feedback on areas of improvement.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Training Manger

Caribou Coffee
Minneapolis, MN
05.2008 - 02.2012
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Developed and implemented operational policies and procedures to ensure efficient business operations.
  • Collaborated with other managers across the organization to develop strategies that support overall company objectives.

Manager of Operations

Starbucks
Minneapolis, MN
05.2001 - 04.2008
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Conducted regular audits of employee performance and provided feedback on areas of improvement.
  • Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.

Front of House Manager

Outback Steakhouse
Fort Collins, CO
10.1995 - 01.2001
  • Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
  • Provided support to servers when needed during busy periods or peak hours.
  • Assisted with training new staff members on proper customer service techniques.

Education

Bachelor of Arts - English Literature

Colorado State University
Fort Collins, CO
06-2001

Skills

  • Creating an exceptional experience for guests by fostering genuine connections
  • Building a team environment by communicating priorities clearly, celebrating positive behaviors, and addressing opportunities with respect
  • Leading others through challenging or ambiguous situations by balancing competing priorities and make decisions that keep the end goal in mind
  • Listening to understand rather than listening to respond
  • Descalating tense situations with respect and dignity
  • Promoting a fun atmosphere through camaraderie with recognition, support, and trust

Affiliations

  • Professional Disc Golfer
  • Coach youth soccer and youth volleyball
  • Avid boardgame fanatic

Certification

  • Serv Safe certified
  • State licensed Florist

References

References available upon request.

Timeline

Captain

Trader Joe's
03.2012 - 08.2024

Training Manger

Caribou Coffee
05.2008 - 02.2012

Manager of Operations

Starbucks
05.2001 - 04.2008

Front of House Manager

Outback Steakhouse
10.1995 - 01.2001

Bachelor of Arts - English Literature

Colorado State University

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Scott Walsh