Scott Walters
Green Valley,AZ
Overview
18
18
years of professional experience
Work History
Repossession Agent
Southern Arizona Repossession Services
TUCSON, Arizona
10.2021 - 11.2022
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Repossession Agent
Paramount Recovery Services
Phoenix, AZ
08.2021 - 11.2021
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Repossession Agent
Location Services
Tucson, AZ
07.2018 - 08.2021
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Conducted monthly inventories of raw materials and components on work floor.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Deputy Sheriff
Maricopa County Sheriff
Phoenix , AZ
07.2001 - 04.2015
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Investigated incidents and crimes, collected evidence and recorded witness statements.
- Gathered information and evidence to assist in solving crimes.
- Observed jail and inmate activity to maintain order and safety of 500 inmates and guards.
- Served court documents and completed civil process duties for 100+ cases over 14.5 years
- Provided search and rescue, first aid in Rural areas of Maricopa County Arizona.
- Attended multiple Customer Service classes
- Reduced criminal investigation lead time while initiating protocols for criminal violations.
- Reduced risk by accurately monitoring and evaluating criminal prosecutorial data while managing crime scenes.
- Assessed and analyzed data to clarify course of criminal prosecution.
- Maintained employees' job performances in conformance with corporate policies and procedures.
- Filled in for absent Sargent to maintain continuous leadership structure and support team members.
- Oversaw security for 10+ businesses by monitoring grounds and providing security as well as community outreach.
- Managed debriefings for criminal subjects to acquire data relevant to investigations.
Education
Bachelor Of Science - Criminal Justice
Lewis University
Romeoville, IL05.2001
High School Diploma - General
Coal City High School
Coal City, IL05.1996
Skills
- Administration and Management
- Problem Investigations
- Negotiation and Resolution
- Daily Logs
- Training and Teaching
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Courteous with Strong Service Mindset
- Report Creation
- Patient and Empathetic
- Proactive Self-Starter
- Cultural Awareness
- Establishing and Maintaining Customer Relationships
- Excellent Attention to Detail
- Critical Thinking
- Solving Customer Concerns
- Recommending Solutions
- Complaint Response
- Team-Oriented and Cooperative
- Investigations
- Common basic mechanical skills
Timeline
Repossession Agent
Southern Arizona Repossession Services
10.2021 - 11.2022
Repossession Agent
Paramount Recovery Services
08.2021 - 11.2021
Repossession Agent
Location Services
07.2018 - 08.2021
Deputy Sheriff
Maricopa County Sheriff
07.2001 - 04.2015
Bachelor Of Science - Criminal Justice
Lewis University
High School Diploma - General
Coal City High School
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