Scott WAthen
Odessa,TX
Summary
Demonstrated efficiency in vendor negotiations and team leadership.
A detail-focused professional with extensive experience in parts management Ready to help the team achieve company goals.
Overview
26
26
years of professional experience
Work History
Parts Manager
Medley Equipment Company
06.2014 - Current
- Rearranged parts department to better serve the department.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Collaborated with service managers to ensure timely completion of repairs and maintenance.
- Provided excellent customer service by assisting customers with locating specific parts.
- Supervised and trained staff on product knowledge and customer service.
- Assist the Sales department in providing accurate parts to their customers.
- Developed strong relationships with vendors and suppliers.
- Coordinated with other departments to maintain streamlined and productive workflow.
Parts Manager
Associated Supply Co.
04.2004 - 06.2014
- Improved delivery accuracy by diligently checking orders before departure.
- Enhanced customer satisfaction by providing courteous and professional service during deliveries.
- Assisted with loading and unloading of rental equipment prevent delays and ensure timely deliveries.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Protected people and equipment from hazardous materials by using correct procedures.
- Promoted to Shop Foreman.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Repaired and maintained wide range of small and large equipment successfully.
- Inspected and tested, equipment for proper operation.
- Promoted to Parts Manager
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Provided excellent customer service by assisting customers with locating specific parts.
- Ordered parts for customers, and service departments for use in heavy equipment and delivery vehicles.
- Promoted to Service Manager.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed strong relationships with vendors and suppliers.
- Attend Case Construction Service Training.
Rental Associate
Metro Equipment Co, Inc
05.1999 - 04.2004
- Used hand and power tools, equipment, and instruments as designed
- Oversaw maintenance and repair of rental equipment.
- Read maps, followed oral, and written instructions to make deliveries.
- Maintained equipment in good working condition, performing regular inspections, and scheduling repairs when necessary.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained inventory of necessary expendables, parts
Skills
- Customer service
- Inventory management
- Invoice processing
- Ordering parts
- Vendor relations
- Forklift & heavy equipment operation
Timeline
Parts Manager
Medley Equipment Company
06.2014 - Current
Parts Manager
Associated Supply Co.
04.2004 - 06.2014
Rental Associate
Metro Equipment Co, Inc
05.1999 - 04.2004