Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Hi, I’m
Scott Weidner
Fort White,FL
Summary
Overview
34
years of professional experience
Work History
RugRats cleaning serviceDunedin, Florida
Owner
01.2013 - Current
Job overview
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Oversaw budgeting and financial management.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Ensured compliance with local, state, and federal regulations.
- Provided direction and guidance to employees.
- Monitored performance of personnel against goals set forth by the company.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Formed and sustained strategic relationships with clients.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
- Assisted in the recruitment process by conducting interviews and making hiring decisions based on candidate qualifications.
- Resolved customer inquiries regarding schedule changes or availability of services and products.
- Organized delivery routes according to customer needs and preferences.
- Ensured compliance with company policies and procedures related to route management.
- Investigated customer complaints regarding the quality of products or services received.
- Analyzed data from past routes in order to optimize future routes for increased efficiency.
- Organized and scheduled drivers, trucks and helpers to successfully meet daily route requirements.
Horizon cleaning serviceClearwater, Florida
General Manager
11.1999 - 12.2012
Job overview
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments, and direction.
- Administered employee discipline through verbal and written warnings.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Organized delivery routes according to customer needs and preferences.
- Ensured compliance with company policies and procedures related to route management.
- Analyzed data from past routes in order to optimize future routes for increased efficiency.
- Identified areas where improvements could be made within the organization's routing system.
- Managed daily activities of route sales staff including setting up appointments, delegating tasks.
- Organized and scheduled drivers, trucks and helpers to successfully meet daily route requirements.
Horizon cleaning servicesClearwater, FL
Carpet Cleaner
08.1994 - 03.1998
Job overview
- Cleaned carpets using hot water extraction method.
- Vacuumed and pre-treated carpets with appropriate cleaning solutions.
- Performed spot removal, stain treatment, and deodorization of carpets.
- Utilized industrial-grade carpet shampooers to deep clean carpets.
- Inspected carpets for damage prior to cleaning process.
- Moved furniture as necessary for access to carpeted areas.
- Provided customers with advice on proper care of their carpets after cleaning service is complete.
- Ensured customer satisfaction by providing quality workmanship in a timely manner.
- Followed safety procedures when operating machinery and chemicals during the cleaning process.
- Transported equipment from job site to job site in company vehicle.
- Used specialized tools such as steam cleaners, vacuums, power washers, and extractors.
- Completed paperwork associated with each job including invoices and reports.
- Communicated professionally with clients throughout the duration of each project.
- Conducted post-cleaning inspections to ensure that carpets meet industry standards.
- Repaired damaged sections of carpets where necessary using patching techniques.
- Used special treatments to remove stains without damaging surfaces.
- Confirmed customer satisfaction with cleaning and overall service before leaving home or business.
- Performed carpet and upholstery cleaning using chemicals and shampoo periodically, building expertise to compare alternative cleaning processes.
- Explained cleaning process to residential customers upon arrival at home and answered questions.
- Provided every customer with top-notch service and satisfied each client's individual needs.
- Inspected carpets and upholstery before beginning and pinpointed specific cleaning needs and processes to apply.
- Instructed customers on proper carpet and upholstery care and sold cleaning products for various surfaces.
- Maintained cleaning machines and tools and verified excellent condition before using at customer site.
- Submitted and explained verbal and written estimates of cleaning services costs in advance.
- Performed in-depth cleaning of home environments, including carpets, rugs, tile and grout, furniture and mattresses.
- Completed cleaning projects per day, with excellent survey ratings and multiple repeat customers.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Completed routine maintenance checks, notifying management of needed repairs.
Ranger custom cabinets Oldsmar, Florida
Truck Driver
06.1990 - 07.1993
Job overview
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Loaded and unloaded cargo using forklifts or other material handling equipment.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, dangerous curves., in order to plan most efficient routes.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Used pallet jack and forklift to load and unload products at distribution centers and route locations.
Education
ITT Technical InstituteTampa, FL
Associate of Science from Electronic Engineering
06-1994
University Overview
Skills
- Marketing tactics
- Social media control
- Human resources
- Employee development
- Customer relations
- Strategic project planning
- Team oversight
- Strategic planning
- Operations management
- Sales leadership
- Staff management
- Hiring and staffing
- Local delivery
- Customer interaction
- Delivery schedule development
- Route optimization
- Trip planning
Timeline
Owner
RugRats cleaning service
01.2013 - Current
General Manager
Horizon cleaning service
11.1999 - 12.2012
Carpet Cleaner
Horizon cleaning services
08.1994 - 03.1998
Truck Driver
Ranger custom cabinets
06.1990 - 07.1993
ITT Technical Institute
Associate of Science from Electronic Engineering
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