Scott Weimar
Vero Beach
Summary
Results-driven leader with significant expertise in customer relations and operational management. Demonstrated analytical abilities improve service quality and optimize resource allocation. Focused on achieving business success through strategic initiatives. Detail-oriented manager known for effective communication and problem-solving skills. Experienced in leading teams, enhancing customer relations, and implementing strategies that boost efficiency and service quality.
Overview
30
30
years of professional experience
Work History
Managing Member
Vero Beach Car Rental LLC
Vero Beach
04.2010 - Current
- Managed daily operations of car rental services and customer interactions.
- Oversaw vehicle maintenance and ensured fleet readiness for customers.
- Trained staff on customer service protocols and rental procedures.
- Coordinated marketing efforts to promote rental services within the community.
- Handled financial transactions and maintained accurate rental records.
- Collaborated with local businesses to establish partnerships for referrals.
- Resolved customer complaints and addressed issues promptly and effectively.
- Conducted regular reviews of member portfolios to assess performance and make recommendations.
- Ensured accuracy of all data related to managing members' accounts, including balances, transactions.
- Reviewed daily operations to identify areas for improvement in order to maximize efficiency.
- Participated in discussions with the professionals which resulted in the brainstorming of new business goals and initiatives.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Hired, trained, and mentored staff members to maximize productivity.
Central/Direct Billing Collections Supervisor
Avis Budget Group
Virginia Beach
03.2000 - 04.2010
- Supervised collections team to ensure timely account management and resolution.
- Developed training materials for staff on effective collection strategies and policies.
- Analyzed collection reports to identify trends and improve recovery processes.
- Coordinated with other departments to resolve customer disputes and enhance service.
- Implemented new collection software to streamline operations and increase efficiency.
- Conducted regular performance reviews to mentor staff and improve team skills.
- Facilitated communication between management and team members regarding policy updates.
- Received and submitted payments and applied amounts to customer balances.
- Reviewed credit records to evaluate customer histories.
- Developed strategies for collecting on delinquent accounts while maintaining customer relations.
- Investigated escalated customer inquiries or disputes concerning billing errors or discrepancies.
- Collaborated with other departments such as Accounting, Legal, Sales and Credit and Collections in order to resolve outstanding items.
- Identified potential problem accounts and developed plans of action to prevent delinquency.
- Conducted analytical review of client financial stability to determine payment options.
- Directed collection staff to ensure timely and efficient contact with customers regarding past due accounts.
- Managed lead collection improvement process projects to maximize efforts.
- Exceeded monthly collection targets and goals.
WBO Team Leader
Avis
Virginia Beach
09.1998 - 12.2000
- Led project teams to ensure timely completion of initiatives.
- Coordinated cross-functional collaboration among diverse departments.
- Developed project plans and schedules to guide team activities.
- Facilitated regular meetings to discuss project progress and challenges.
- Evaluated risks and proposed mitigation strategies for potential issues.
- Assisted with coordination of daily activities for projects.
- Facilitate communication between team members by providing clear direction on tasks, responsibilities, deadlines.
- Prepare reports outlining progress updates for internal and external stakeholders.
- Lead team in developing project plans and timelines to ensure successful completion of projects.
- Implement change control processes across various stages of a project.
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
Customer Service Team Leader
Avis Budget Group
Virginia Beach
07.1996 - 03.2000
- Resolved escalated customer complaints in an efficient manner while maintaining excellent customer relations.
- Reviewed incoming emails and calls from customers to ensure proper resolution was provided.
- Audited calls periodically to ensure adherence to company standards by all agents.
- Collaborated with cross-functional teams such as sales, marketing, technical support.
- Attended job training to sharpen skills and keep informed of new products.
- Developed and maintained effective working relationships with customers, vendors, and other stakeholders.
- Encouraged team members to provide feedback on how they can better serve customers' needs.
- Performed root cause analysis of systemic issues affecting customers' satisfaction levels.
- Made certain associates adhered to schedules to achieve service goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
GED -
Lindenhurst
Lindenhurst, NY03-1988
Skills
- Financial transactions
- Customer service training
- Data analysis
- Budgeting and forecasting
- Customer relationship management
- Team leadership
- Operational efficiency
- Performance monitoring
- Problem solving
- Effective communication
- Problem-solving
- Process improvement
- Decision-making
- Analytical and critical thinking
- Calm under pressure
- Self-Directed
Accomplishments
Three Horizon Awards
Timeline
Managing Member
Vero Beach Car Rental LLC
04.2010 - Current
Central/Direct Billing Collections Supervisor
Avis Budget Group
03.2000 - 04.2010
WBO Team Leader
Avis
09.1998 - 12.2000
Customer Service Team Leader
Avis Budget Group
07.1996 - 03.2000
GED -
Lindenhurst