Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Scott Wemstrom

Operations
Palatine,IL

Summary

With over 12 years of experience in operational, production, and facility management, I bring a wealth of expertise in customer service, employee relations, and problem resolution. Strong client management and communication skills have consistently allowed me to excel in delivering exceptional service. Highly motivated and thrive in dynamic environments, always adapting to change with a strong work ethic.

Overview

39
39
years of professional experience

Work History

Flooring Consultant

Empire Today
01.2023 - 06.2024
  • Flooring consultant for home owners.
  • Worked with customers to determine their needs and offer flooring solutions.
  • Consistently had higher than average sit rates.
  • Consistently had higher than average close rates.
  • Higher than average net profit per sale.

Packaging Consultant

Paper Tube Co
1 2021 - 01.2022
  • Aggressively seek out and develop new customers in accordance with company sales and gross profit goals and objectives
  • Consult regarding packaging options
  • Prepare quotations for customers
  • Proficient in Salesforce.

Imagetec Account Representative

01.2020 - 01.2021
  • Maintain existing sales territory
  • Develop sales plan for achieving specific sales territory goals and objectives
  • Continually identify current and prospective customer needs and promotes new and existing products and application
  • Prepare quotations for new and existing customers.

Labor Solutions Inside Sales

01.2019 - 01.2020
  • Prospect and qualify clients via phone and email
  • Utilize CRM and web for prospecting
  • Consistently highest on the sales team in contacts per hour
  • Number 2 in initial meetings closed and converted to new customers.

CrossCom National Technical Service

01.2007 - 01.2013
  • Provided first level technical support to customers and field technicians
  • Troubleshot telephony issues and escalated issues accordingly
  • Scheduled technicians, ordering parts, and billing work orders
  • Highly regarded in customer service, troubleshooting and detail of work.

Walgreens Inc Help Center Coordinator

01.2000 - 01.2006
  • Provided technical support to Walgreens retail stores
  • Resolved technical problems of hardware and software for store and pharmacy
  • Troubleshot pharmacy software, telephone software and hardware, point of service software, registered hardware, printers, and monitor security alarms
  • Used excellent communication skills to quickly resolve problem or refer it to the proper department.

Senior Living Systems Software Support

01.1998 - 01.2000
  • Provided technical support of company's Lifecare software, which managed all facets of managed healthcare facilities
  • Resolved client problems using expert trouble shooting and customer service skills
  • Provided onsite and over the phone technical training to end-users
  • Supported clients on several operating systems including UNIX, Novell, and NT
  • Streamlined existing documentation into online help with jumps and hyperlinks.

RSVP Direct General Manager

01.1996 - 01.1999
  • Conducted daily operations of a lettershop producing over 25 million pieces of mail yearly
  • Managed and planned daily production, forecasted future needs, and instituted a stringent quality control program
  • Increased profits by 180% within 8 months
  • Improved productivity by 100% within 2 months
  • Moved production facility without a loss of production
  • Designed layout of new facility and warehouse
  • Enhanced employee morale by creating a team oriented atmosphere
  • Contributed to company's 100% growth in sales in under 12 months
  • Reduced direct labor to sales ratio.

American Freightways Operations Supervisor

01.1995 - 01.1996
  • Supervised 40+ employees in loading over 50 trailers daily
  • Reduced damage claims and returns by 5% increasing customer service
  • Increased on-time delivery from 92% - 97% in 10 months
  • Improved planning for delivery of 500 - 700 shipments daily.

United Parcel Service Supervisor

01.1985 - 01.1995
  • Front line supervisor promoted based on leadership and consistent attention to safety, service, and production goals
  • Increased productivity among support personnel and improved service ratings as a department
  • Proficient in supervising union employees
  • Produced few grievances from employees during tenure as a supervisor
  • Highly rated in all assignments of timeliness, quality control, and safety.

Education

Business Administration -

St. Louis Community College

Skills

    Operations Management

    Problem-Solving

    Customer Service

    Performance monitoring

Websites

Timeline

Flooring Consultant

Empire Today
01.2023 - 06.2024

Imagetec Account Representative

01.2020 - 01.2021

Labor Solutions Inside Sales

01.2019 - 01.2020

CrossCom National Technical Service

01.2007 - 01.2013

Walgreens Inc Help Center Coordinator

01.2000 - 01.2006

Senior Living Systems Software Support

01.1998 - 01.2000

RSVP Direct General Manager

01.1996 - 01.1999

American Freightways Operations Supervisor

01.1995 - 01.1996

United Parcel Service Supervisor

01.1985 - 01.1995

Packaging Consultant

Paper Tube Co
1 2021 - 01.2022

Business Administration -

St. Louis Community College

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