Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Scott Wilbur

Chattaroy,WA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Automotive Service Advisor

George Gee GMC
Liberty Lake, WA
01.2023 - Current
  • Followed up with customers after service visits to confirm satisfaction with completed work.
  • Scheduled appointments for vehicle service and repairs as requested by customers.
  • Ensured that all safety regulations were strictly followed during automotive servicing activities.
  • Greeted customers, identified their needs and provided advice on automotive services.
  • Processed customer payments for parts and labor charges using a point-of-sale system.
  • Analyzed technician notes to ensure accuracy of repair orders before submitting invoices to customers.
  • Maintained accurate records of customer transactions in the dealership database.
  • Provided estimates of repair costs to customers and discussed options with them.
  • Educated customers about preventative maintenance programs available at the dealership.
  • Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
  • Ordered necessary parts for specific service jobs as needed from suppliers or dealerships.
  • Resolved customer complaints promptly in a professional manner while adhering to company policies.
  • Upsold additional products such as extended warranties, oil changes, tire rotations.
  • Monitored work progress to ensure timely completion of services within specified timeframes.

Automotive Service Manager/Service Advisor/Automotive Technician

Becker Buick GMC
Spokane, WA
04.2002 - 11.2022
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Analyzed existing processes for potential cost savings initiatives.
  • Resolved customer complaints in a timely manner.
  • Ensured compliance with applicable laws and regulations related to services provided.
  • Negotiated contracts with vendors and suppliers to secure favorable terms.
  • Monitored service performance metrics to identify areas of improvement.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Hired and trained service department staff to drive performance.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Created marketing plans for the service department to attract more customers.
  • Prepared monthly financial statements for review by upper management.
  • Conducted performance appraisals for staff members and provided feedback on areas of improvement.
  • Monitored shop productivity reports to determine if goals were being met or exceeded.

Education

Spokane Community College
06.1990

Graduate -

Wasilla High School
06.1989

Skills

  • Management
  • Customer Relations Manager
  • Staff Training & Development
  • Verbal & Written Communication
  • Exceptional Customer Service
  • Record-keeping & Documentation
  • Analytical & Critical Thinking
  • Worked with local trade schools to recruit new automotive technicians
  • Knowledge of various computer programs
  • OSHA Compliance
  • Customer Retention
  • Handling Customer Complaints
  • Strong Work Ethic
  • Building Relationships

Certification

  • General Motors Service Management Certified
  • General Motors Warranty Administration Certified
  • Automotive Service Excellence (ASE) Certified
  • General Motors Certification: Service Technology Group (STG)
  • Certified Chevrolet Technician (CCT)

References

  • Manny Guerrero, Service Manager for Mike White Ford, (509) 879-5762
  • Kevin Judge, Body Shop Manager for Becker Buick GMC, (509) 879-1681
  • Jeff Zimmerman, Auto Technician for Appleway Toyota, (509) 484-8027
  • Tom English, Superintendent for Lydig Construction Inc., (509) 238-6550

Timeline

Automotive Service Advisor

George Gee GMC
01.2023 - Current

Automotive Service Manager/Service Advisor/Automotive Technician

Becker Buick GMC
04.2002 - 11.2022

Spokane Community College

Graduate -

Wasilla High School

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Scott Wilbur