Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Scott Wilhoite

Los Lunas,NM

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Order Fulfillment Lead

Unirac, Inc.
Albuquerque, NM
03.2023 - 04.2025
  • Led Order Fulfillment team in the execution of order intake/processing, shipment scheduling and overall management of all Unirac customer orders
  • Primary responsibility of developing contingency planning, creating allocations to fulfill orders and working closely with manufacturing team to deliver one time delivery of customer orders
  • Oversee daily order fulfillment activities to ensure customer requirements are meet by facilitating weekly customer calls, sharing order reporting with customers, working closely with sales team to understand customers' needs and utilizing KPI metrics to identify potential shortfalls in fulfilling customer orders
  • Hiring, developing and mentoring order entry team to understand customer's needs by using monthly 1 on 1 meetings, team stretch assignments and involvement with customer calls
  • Participated in ERP search committee to select and implement a new ERP system for the company
  • Attended weekly search committee meetings and developed future state requirements of new ERP

Store Manager

Sprouts Farmers Market
Albuquerque, NM
02.2022 - 12.2022
  • Responsible for the efficient and profitable operations of the store, including all departments and department-related activities - ensuring cleanliness, safety and a well-stocked inventory
  • Accountable for profits and losses, hiring and termination of employees, disciplinary actions, team member training and development, inventory, sales promotion execution and merchandising
  • Responsibilities include managing staff issues/concerns, department managers performance and development, customer complaints resolution, community relations, compliance with store policies and other administrative duties
  • Responsible for overseeing, managing and maximizing the entire business operations
  • Managing the store Profit and Loss report, ensuring proper staffing throughout the store and maximizing overall store performance in sales and operational metrics

Store Manager

The Home Depot
Albuquerque, NM
06.2016 - 02.2022
  • Serving as the primary leader in achieving sales goals and service standards across all departments in the store
  • Responsible for general leadership of associates, store standards and systems that support department activities and customer service
  • Responsible for creating an environment that associates can develop and grow in their role with the company
  • Developing associates by teaching, coaching and training direct reports in business acumen, executing store standards and value-based leadership
  • District Team Depot Captain organizing volunteer projects to assist veterans and District Garden Spring Readiness Captain to support stores readiness for spring season

Multi-Unit Asset Protection Manager

The Home Depot
Albuquerque, NM
01.2008 - 12.2016
  • Conducting investigations in internal and external theft and safety incidents
  • Training associates in shrink prevention strategies and safety procedures
  • Worked closely with store management to create action plans to reduce shrink and safety occurrences
  • Oversee store operational metrics and develop action plans to address opportunities
  • Regional Safety Captain responsible for training peers on safety standards, identifying safety incident trends and creating best practices to address root cause

Education

Associates Degree - Criminal Justice

Central New Mexico Community College
01.1998

Skills

  • Contingency planning
  • KPI analysis
  • Customer communication
  • Inventory management
  • Team leadership
  • Employee training
  • Problem solving
  • Time management
  • Conflict resolution
  • Problem-solving abilities
  • Interpersonal communication
  • Customer service
  • Adherence to procedures
  • Team building
  • Interpersonal skills
  • Safety compliance
  • Reliability

Certification

  • Forklift Certification, 07/01/95, 02/28/22, Certified as a forklift and electric pallet jack trainer for the Home Depot
  • Wicklander and Zulawski, 01/01/08, 12/31/16, Certified in investigative interviewing techniques with a focus on developing rapport and gathering information ethically and effectively.

Timeline

Order Fulfillment Lead

Unirac, Inc.
03.2023 - 04.2025

Store Manager

Sprouts Farmers Market
02.2022 - 12.2022

Store Manager

The Home Depot
06.2016 - 02.2022

Multi-Unit Asset Protection Manager

The Home Depot
01.2008 - 12.2016

Associates Degree - Criminal Justice

Central New Mexico Community College

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Scott Wilhoite