Scott Willett
Rocky Point,NY
Summary
Dynamic sales consultant with a proven track record at All Glass Professionals, excelling in customer relationship management and consultative sales. Leveraged persuasive communication to enhance customer satisfaction and loyalty, consistently exceeding sales goals. Skilled in analyzing industry trends to recommend tailored solutions, driving significant improvements in client engagement and retention.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Consultant
All Glass Professionals
06.2023 - 05.2025
- Implemented strong product knowledge and experience to effectively address customer inquiries and concerns.
- Assisted clients in selecting appropriate products, enhancing overall customer satisfaction and loyalty.
- Conducted market research to identify emerging trends and customer preferences.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Led the training of office, production, and delivery personnel
Delivery Driver
FedEx
09.2023 - 06.2024
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Ensured the safety of 180-220 packages transported daily by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
Consultant & Sales
The Glass Source
06.2019 - 09.2023
- Analysed and recommend tailored glass solutions, enhancing customer satisfaction.
- Managed project timelines and deliverables, ensuring alignment with client expectations and company standards.
- Liaised with 150 customers, management, and sales to better understand customer needs and recommend appropriate solutions.
- Managed client relationships through regular check-ins and updates on project progress.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Oversaw the training of all employees.
Owner
Twin Pane Insulated Glass
05.2012 - 06.2019
- Utilized foundational knowledge of business operations and customer service practices.
- Facilitated inventory management through efficient supply tracking.
- Oversaw financial management through monitoring expenses and revenue tracking.
- Employed problem-solving techniques to address customer concerns effectively.
- Developed and maintained strong relationships with over 250 clients, resulting in repeat business and referrals.
- Coordinated daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business's financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Generated revenues yearly and effectively capitalized on industry growth.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Lake City Community College
Lake CitySkills
- Time management
- hip management
- Product and service sales
- Persuasive communication
- Closing techniques
- Consultative sales
- Sales analysis
- Trade show representation
- Industry trends
- Exceeds sales goals
- Sales consultation
- Product and service knowledge
- Customer retention
- Complex Problem-solving
Certification
Forklift Operator
NYS Non CDLC Drivers License
Timeline
Delivery Driver
FedEx
09.2023 - 06.2024
Sales Consultant
All Glass Professionals
06.2023 - 05.2025
Consultant & Sales
The Glass Source
06.2019 - 09.2023
Owner
Twin Pane Insulated Glass
05.2012 - 06.2019
Lake City Community College
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