Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Work Availability
Work Preference
Interests
Timeline
Receptionist

Scott Williams

Lithonia,GA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

22
22
years of professional experience

Work History

Social Media Specialist

Discount Tire
08.2023 - Current
  • Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
  • Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
  • Led training sessions with team members on best practices in using new features or updates within each platform''s algorithm structure.
  • Enhanced customer engagement with the creation of relevant and shareable content across various platforms.
  • Increased customer engagement through social media.
  • Implemented and maintained editorial calendar for clients' social media channels, which helped clients reach KPIs.

Customer Service Sales Specialist

Discount Tire
05.2022 - 07.2023
  • Promoted new products and services to existing customers, driving revenue growth and satisfaction.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly.
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Built client list and strengthened customer relationships through consistent communication via phone and internet.

Assistant Manager

Discount Tire Direct
08.2020 - 05.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

Project Manager and Trainer (Tire-Centric Model)

Bridgestone Retail Operations
03.2018 - 08.2020
  • Updated project plans based on changing objectives, specifications and staff availability to help increase daily revenue.
  • Focused on product value and services to increase company profitability.
  • Trained and coached key team members on production techniques to establish expectations and ensure compliance with quality guidelines..
  • Maintained close connection with project personnel to quickly identify and resolve problems.
  • Served as single point of contact for project training and changes to maintain oversight while keeping progress on track.
  • Led quality assurance initiatives to increase revenue by implementing efficient practices and sales techniques (CXP).

Store Manager

Discount Tire
07.2005 - 03.2018
  • Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
  • Briefed Regional Vice President on goals and performance measurements.
  • Developed and implemented new safety measures and trained staff.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Managed fleet accounts to ensure all vehicles maintenance was performed timely.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.

Store Manager

Harbor Freight Tools
03.2002 - 06.2005
  • Provided daily safety meetings to ensure all safety procedures were followed.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Completed inventory audits to identify losses and project future demands.

Education

Bachelor of Science -

University of West Georgia
Carrollton, GA
1999

Skills

  • SalesForce
  • Kronos
  • Workday
  • Client Retention
  • 4DX and LEAD
  • Customer Service
  • RMA and DOT
  • Call center experience
  • CDI Compliance
  • Conflict Resolution
  • Excellent customer service
  • PCI
  • Receiving
  • Shipping
  • Sales reporting
  • SAP Inventory Management
  • Workforce training
  • Risk management
  • Presentations
  • Performance Tracking

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Supervised team of 35 staff members.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Exceeded monthly store sales goals 8 in a row.
  • Reduced department operating service costs by 40% in 8 months.

Affiliations

  • Military
  • Alpha Phi Omega

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Important To Me

Company CultureWork-life balanceCareer advancementHealthcare benefits401k matchPaid time offTeam Building / Company RetreatsFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programs

Interests

Car & Bike shows

Camping & Fishing

Outdoor Motorsports

Music & Concerts

Movies & Plays

Timeline

Social Media Specialist

Discount Tire
08.2023 - Current

Customer Service Sales Specialist

Discount Tire
05.2022 - 07.2023

Assistant Manager

Discount Tire Direct
08.2020 - 05.2022

Project Manager and Trainer (Tire-Centric Model)

Bridgestone Retail Operations
03.2018 - 08.2020

Store Manager

Discount Tire
07.2005 - 03.2018

Store Manager

Harbor Freight Tools
03.2002 - 06.2005

Bachelor of Science -

University of West Georgia

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Scott Williams