Scott Williams
Tampa,FL
Summary
Passionate employee with extensive experience in customer service, food preparation, and maintaining the highest standards. Known for my ability to provide service excellence, and contributing to team morale. Skilled in inventory management, food safety, and handling high-volume service periods effectively. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
Food Prep Cook/Kitchen Utility Worker
Stratford Court
10.2023 - 07.2024
- Supported culinary team by assisting with daily prep tasks such as chopping vegetables, marinating meats, or preparing sauces from scratch when needed.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Delivered excellent customer service by promptly addressing concerns or special requests from diners.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, cleaning dishes, and taking out trash.
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
- Checking in truck inventory and storing appropriately.
- Maintained a safe working environment by following food safety guidelines and proper equipment usage.
- Excelled under pressure during peak service hours, maintaining accuracy and speed throughout holiday rushes.
- Improved overall kitchen workflow by multitasking effectively and anticipating needs of fellow staff members.
- Contributed to positive team morale with strong communication skills and a collaborative attitude
Deli Sales Associate
Walmart
11.2017 - 02.2019
- Utilized strong multitasking abilities to manage multiple customer requests simultaneously without compromising service quality.
- Greeted customers at counter to fulfill requests and answer questions.
- Provided prompt assistance at the deli counter, reducing wait times for customers in line.
- Enhanced the overall customer experience with friendly interactions and helpful suggestions for purchases.
- Respond to customer queries, make product recommendations and provide samples.
- Developed lasting relationships with regular customers through personalized recommendations based on their preferences.
- Maintained high standards of food safety and sanitation by regularly cleaning work areas and equipment.
- Collaborated with team members to ensure smooth operations during peak hours and special events.
- Helped achieve department goals through effective teamwork and communication with colleagues.
- Assisted in inventory management, ordering products as needed to maintain optimal stock levels.
- Assisted with truck deliveries, placing and rotating product on the sales floor.
Deli Associate
Publix
12.2012 - 11.2017
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Enhanced customer satisfaction by providing exceptional service and accurately fulfilling deli orders.
- Provided support during busy periods by quickly stepping into different roles within the deli department as needed.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Wait Staff Member
Outback Steakhouse
06.2000 - 05.2012
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
Waiter/Prep Cook
Steak & Ale
04.1992 - 06.2000
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized strong multitasking skills to manage multiple orders simultaneously while maintaining a high level of attention to detail.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Performed opening and closing duties, ensuring the restaurant was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
No Degree - Culinary Arts
University of South Florida
Tampa, FLHigh School Diploma -
Tarpon Springs High School
Tarpon Springs, FL05.1991
Skills
- Customer Service
- Attention to Detail
- Teamwork and Collaboration
- Cleanliness Standards
- Works Well Under Pressure
- Highly Motivated
- Dependable and Flexible
Timeline
Food Prep Cook/Kitchen Utility Worker
Stratford Court
10.2023 - 07.2024
Deli Sales Associate
Walmart
11.2017 - 02.2019
Deli Associate
Publix
12.2012 - 11.2017
Wait Staff Member
Outback Steakhouse
06.2000 - 05.2012
Waiter/Prep Cook
Steak & Ale
04.1992 - 06.2000
No Degree - Culinary Arts
University of South Florida
High School Diploma -
Tarpon Springs High School
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