Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Scott Wilson

Corpus Christi,TX

Summary

My desire is to advance in my chosen career path helping the suffering addict to achieve successful recovery. I have lived experience with coming up on 9 years free of mind altering substances. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Behavioral Health Technician

Cenikor
Corpus christi , TX
03.2022 - Current
  • Conducted client rounds to check on residents.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Searched resident belongings prior to and during stays.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
  • Performed client intake procedures according to internal standards for new admissions.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
  • Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
  • Taught clients how to complete basic household chores and prepare food.
  • Contributed to continuous quality improvement initiatives within the facility, enhancing overall service delivery and patient satisfaction levels.
  • Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
  • Participated in ongoing professional development opportunities, staying current with industry best practices and emerging trends for the delivery of effective mental health services.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Treated clients and families with respect and dignity.

Server

IHOP
09.2019 - 03.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Inspected dishes and utensils for cleanliness.

Expo Runner

Hester's Cafe & Coffee Bar
03.2020 - 03.2022
  • Streamlined plating processes by organizing ingredients and utensils ahead of time for optimal efficiency during service hours.
  • Managed high-volume order tickets, prioritizing tasks for efficient workflow during peak hours.
  • Achieved a fast-paced work environment through focus on speed and accuracy while assembling dishes according to chef''s specifications.
  • Developed strong communication skills while liaising between front-of-house and back-of-house teams.
  • Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
  • Served food at proper temperature to meet safety standards.
  • Promoted waste
  • Assisted with inventory management by keeping track of supplies and notifying management when restocking was necessary.
  • Maintained clear communication channels with kitchen staff to address any issues or discrepancies in orders promptly.
  • Adhered to strict hygiene standards, minimizing potential contamination risks for guests.
  • Maintained a clean and organized expo station, improving efficiency in the kitchen.
  • Mastered knowledge of menu offerings, providing accurate information to servers as needed
  • Enhanced customer satisfaction by promptly delivering food and beverages to expo station.
  • Informed restaurant staff about feedback or requests to promote customer satisfaction.
  • Delivered food orders from kitchen to customers' tables.
  • Ensured order accuracy for guest satisfaction, double-checking plates before delivery.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Inspected dishes and utensils for cleanliness.

Education

GED

Mount Vernon High School
Mount Vernon, OH
1993

Skills

  • Conflict de-escalation
  • Documentation skills
  • Client Transportation
  • Conflict Resolution
  • Multicultural Competence
  • Rounds management
  • Substance abuse experience
  • Crisis Intervention
  • Emergency Response
  • Infection control understanding
  • Incident Reporting
  • Co-occurring disorders knowledge
  • Safety Management
  • Activity monitoring
  • Recovery-oriented approach
  • Professional Boundaries Maintenance
  • Housekeeping skills
  • Security procedures knowledge
  • De-Escalation Techniques
  • Patient Safety Management
  • HIPAA Requirements
  • Active Listening
  • Critical Thinking
  • Decision-Making
  • Behavior Observation
  • Inpatient Treatment
  • Encouragement and Motivation
  • Heartsaver CPR AED
  • Employee Training
  • Rapport Building
  • Activities of Daily Living ADL Assistance
  • Nonviolent Crisis Intervention
  • Interdisciplinary Collaboration

Timeline

Behavioral Health Technician

Cenikor
03.2022 - Current

Expo Runner

Hester's Cafe & Coffee Bar
03.2020 - 03.2022

Server

IHOP
09.2019 - 03.2020

GED

Mount Vernon High School

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