Scott Wilson
Tulsa,OK
Summary
Dynamic leader with a proven track record at Howard Horticultural Services, excelling in operations management and customer relations. Successfully increased sales through strategic initiatives and team training. Adept at problem resolution and fostering vendor relationships, ensuring compliance with industry standards while enhancing team performance and efficiency.
Diligent manager with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Customer-oriented General Manager with 16 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
25
25
years of professional experience
1
1
Certification
Work History
General Manager
Howard Horticultural Services
06.2008 - Current
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
- Notified supervisors of defective equipment or material.
- Performed quality checks on products and materials to identify any defects.
- Improved worksite safety by consistently adhering to established protocols and regulations.
- Provide solutions for customers for turf and ornamental needs.
- Prepare daily routing and call customers for application appointments.
- Perform estimates and submitted bids for future clients.
- Make sure herbicides, fertilizer, and pesticides are correctly mixed daily per EPA guidelines
Retail Assistant Manager
AT&T
06.2000 - 07.2008
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Streamlined store operations for increased efficiency through consistent monitoring and adjusting of inventory levels.
- Led weekly sales meetings where individual accomplishments were recognized while addressing areas requiring improvement as a team.
Education
Bachelor of Arts - Psychology
Oklahoma State University
Stillwater, OKSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Training and coaching
- Customer relations
- Inventory control
- Staff supervision
- Vendor relationships
- Purchasing
Accomplishments
- Achieved growing company from 600 customers to 2,000 from 2008 to present.
- Increased revenue growth.
Certification
- Certified applicator license from Oklahoma Department of Agriculture.
Timeline
General Manager
Howard Horticultural Services
06.2008 - Current
Retail Assistant Manager
AT&T
06.2000 - 07.2008
Bachelor of Arts - Psychology
Oklahoma State University
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