Scott Wilson
Stanwood
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
33
33
years of professional experience
1982
1982
years of post-secondary education
Work History
Sales Manager
Ozanne custom LLC
Burlington
03.2024 - 01.2026
- Developed sales strategies to increase customer engagement and retention.
- Collaborated with marketing to create promotional materials and campaigns.
- Trained and mentored new sales team members on best practices.
- Facilitated weekly team meetings to discuss goals and performance updates.
- Established strong relationships with clients to foster loyalty and trust.
- Managed daily operations of sales department, including supervision of staff members.
Sales Manager
Alliance custom sheet metal LLC
Stanwood
02.2015 - 03.2024
- Developed sales strategies to increase customer engagement and retention.
- Collaborated with marketing to create promotional materials and campaigns.
- Trained and mentored new sales team members on best practices.
- Established strong relationships with clients to foster loyalty and trust.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Performed sales consultations and educated clients on products and services.
General Manager
Anchor home comfort
Stanwood
01.2012 - 12.2014
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Oversaw staff recruitment, training, and performance evaluation processes.
- Developed and implemented operational policies and procedures for improved efficiency.
- Monitored financial performance to maintain budgetary compliance and cost control.
- Collaborated with suppliers to negotiate contracts and ensure product quality standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
Owner
Aire force heating and gas inc
Arlington
09.1997 - 01.2012
- Managed daily operations of heating and gas service company.
- Oversaw installation and maintenance of heating systems for residential clients.
- Trained and mentored staff on safety protocols and equipment handling.
- Developed service schedules to maximize efficiency and customer satisfaction.
- Ensured compliance with industry regulations and safety standards.
- Coordinated procurement of materials and equipment for service projects.
- Built strong relationships with clients through effective communication and support.
- Implemented quality control measures to enhance service delivery processes.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Oversaw installation and maintenance of HVAC systems.
- Developed strong relationships with clients and vendors.
- Ensured compliance with safety regulations and industry standards.
- Trained and mentored staff on technical procedures and customer service.
- Implemented process improvements to enhance operational efficiency.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
Sales Manager
Pacific Plumbing Supply
Lynnwood
10.1993 - 10.1997
- Developed sales strategies to increase customer engagement and retention.
- Managed customer accounts to ensure satisfaction and resolve issues.
- Established strong relationships with clients to foster loyalty and trust.
- Established relationships with key clients, while maintaining existing customer base.
HVAC Installer
Ollsteads sheet metal
Marysville
01.1993 - 09.1993
- Installed HVAC systems in residential and commercial buildings.
- Conducted routine maintenance on heating and cooling equipment.
- Diagnosed and repaired HVAC system issues efficiently.
Education
AA - Hvac
North Seattle Community College
Seattle, WA 09.1991 - 06.1992
Stanwood High School
Stanwood, WASkills
- Sales strategy
- Customer relationship management
- Team leadership
- Performance analysis
- Client engagement
- Effective communication
- Problem solving
- Time management
- Conflict resolution
- Adaptable mindset
- Territory management
- Goal setting
- Market intelligence
- Project management
- Promotional sales events
- B to B sales
Personal and professional
I am seeking a job that satisfies my need to forge customer relationships. Having been in sales as a business owner and for other companies I’ve fostered and grown many relationships. Having been in the hvac business for 4 decades I’ve gained many relationships with wholesalers, other subcontractors, and fellow hvac contractors. I am a highly motivated individual that consistently resets my targets and strives to hit goals! Working with a team is one of my greatest attributes. I truly love the trade and have taken more classes and more certificates than I can list. In closing I would say I’d be honored to have a chance to bring my skills to your company and develop new relationships.
Timeline
Sales Manager
Ozanne custom LLC
03.2024 - 01.2026
Sales Manager
Alliance custom sheet metal LLC
02.2015 - 03.2024
General Manager
Anchor home comfort
01.2012 - 12.2014
Owner
Aire force heating and gas inc
09.1997 - 01.2012
Sales Manager
Pacific Plumbing Supply
10.1993 - 10.1997
HVAC Installer
Ollsteads sheet metal
01.1993 - 09.1993
AA - Hvac
North Seattle Community College
09.1991 - 06.1992
Stanwood High School