Scott Winters
Peabody,MA
Summary
Dynamic customer service professional with a proven track record at Walgreens, adept at resolving conflicts and enhancing customer loyalty. Recognized for attention to detail and a calm demeanor under pressure, I excel in multitasking and fostering teamwork, ensuring a positive experience for both customers and colleagues.
Overview
2022
2022
years of professional experience
1
1
Certification
Work History
West Newton Cinema
Ticket Booth/ Concession
Customer Service Representative
Walgreens
Peabody, MA
07.2019 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Manager
Studio Cinema
09.1988 - 12.1992
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
HOTEL RESTAURANT AND TRAVEL ADMINISTRATION
Umass At Amherst
Amherst MA05.1994
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Calm under pressure
Certification
EAGLE SCOUT
Timeline
Customer Service Representative
Walgreens
07.2019 - 12.2021
Assistant Manager
Studio Cinema
09.1988 - 12.1992
West Newton Cinema
Ticket Booth/ Concession
HOTEL RESTAURANT AND TRAVEL ADMINISTRATION
Umass At Amherst