SAP S/4 Hana
Scott Wirkkala
Blaine,MN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, mentoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Regional Director of Spare Parts Operations
Buhler Inc.
01.2019 - Current
- Member of operation senior management team, directing 5 locations process and strategy.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability. Implemented business strategies and doubled business sales to $118m annually in 7 years.
- Successfully Integrated acquired businesses and remote teams into global SAP platforms and processes.
- Combined localized inventories to maximize customer support while decreasing structure costs and physical warehouse footprint.
- Supported in initial ISO9001 company certification and subsequent recertification.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Oversaw supply chain functions to verify inventory levels, best possible logistics channels, and budget adherence.
- Trained and guided Spares Management Team to maintain high productivity and performance metrics. Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved process efficiency to 3k transactions per month through strategic planning, resource allocation, and time management practices.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Member of global core team that focuses on continual process improvement.
Spare Parts Department Manager
Buhler Inc
08.2015 - 01.2019
- Developed strong collaborative relationships with business customers to increase and develop market in North America.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Influenced positive change within organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Implemented new processes and technologies that enhanced capabilities of team members while driving business and team efficiency.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables. Educated staff on organizational mission and goals to help employees achieve success.
Customer Service and Spare Parts Specialist
Buhler Inc.
10.2012 - 07.2015
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Increased customer satisfaction by efficiently ensuring timely delivery of orders.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Lived 5 months in Europe while training in Business, customer processes and company equipment.
Education
Electronics Technician -
Anoka Ramsey Technical College
Anoka, MN01.1989
Electronics Engineering Technology -
DeVry
Phoenix, AZ01.1987
Skills
- Strategy
- SAP S/4 Hana, Microsoft Office Applications, Windchill, Creo, Siemens CAQ software Knowledge
- Change Management
- Charismatic Leader
- Business Leadership
- Regional and Multicultural Experience
Certification
- KSU Expert Flour Milling Certification
- Dorrier Underwood Leadership Development
- MRA Business Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany Culture401k matchHealthcare benefitsPaid time offPersonal development programsCareer advancementPaid sick leaveSoftware
Microsoft Office
Windchill
Creo
Siemens CAQ Software
Timeline
Regional Director of Spare Parts Operations
Buhler Inc.
01.2019 - Current
Spare Parts Department Manager
Buhler Inc
08.2015 - 01.2019
Customer Service and Spare Parts Specialist
Buhler Inc.
10.2012 - 07.2015
Electronics Engineering Technology -
DeVry
- KSU Expert Flour Milling Certification
- Dorrier Underwood Leadership Development
- MRA Business Management
Electronics Technician -
Anoka Ramsey Technical College
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