Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scott Wise

Medford

Summary

Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

27
27
years of professional experience

Work History

Senior Manager of Retail Technology

The Human Bean Inc.
06.2016 - Current
  • Manage and support 180 locations throughout the United States for their networking, technology, back office, and software needs.
  • Responsible for ordering, configuring, and installation of over 120 Toast Restaurant Point of Sale systems and network setup.
  • Provide local on-site network and hardware troubleshooting along with hardware installation.
  • Served 3 years on Toast's Customer Advisory Board meeting quarterly and collaborating with Senior Leadership and over 30 Restaurant concepts across the country to improve software and hardware initiatives.
  • Invited as a consultant to a number of committees to drive adoption of new technology and software solutions.
  • Established strong relationships with Franchise Partners, vendors, and 3rd party integrations, ensuring long-term partnerships.
  • Collaborated closely with peers from other departments to drive organizational success.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Implemented and developed operational standards, policies and procedures.
  • Achieved operational excellence by streamlining processes and implementing best practices.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Manage high-stress situations effectively, and maintaining professionalism while resolving challenging conflicts or disputes.
  • Participate in cross-functional teams to discuss ways to improve overall customer satisfaction across the brand.
  • Delivered prompt service to prioritize customer and Franchise Partners needs.


Sales Representative

Retail Profit Systems
09.2011 - 06.2016
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Implemented a Restaurant Point of Sale division within the company to drive sales and create a new revenue stream.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
  • Built strong relationships with clients through attentive service, leading to repeat business and referrals.
  • Negotiated prices, terms of sales and service agreements.
  • Identified new business opportunities through cold calling, networking, marketing, and prospective leads.
  • Maintained customer accounts and relationships.
  • Presented professional image consistent with company's brand values.


Asset Management Officer

Gorilla Capital
04.2008 - 09.2011
  • Responsible for purchasing, selling, and project managing residential and commercial foreclosure properties in Josephine, Jackson, and Klamath County.
  • Analyzed market trends to identify profitable investment opportunities.
  • Complied with all regulatory requirements and industry standards.
  • Leveraged advanced analytical tools for insightful research and accurate decision-making.
  • Collaborated and setup joint ventures with investors.

General Contractor

Owner/Operator
01.2005 - 03.2008
  • General Contractor/All structures, new residential construction, residential and commercial remodels, finish carpentry, and consulting.
  • Hired and oversaw subcontractors to meet project needs.
  • Managed multiple simultaneous projects, ensuring timely completion.
  • Adhered to building codes and regulations in planning and construction phases.
  • Analyzed building plans and prepared bids to deliver timely, cost-effective project completion.
  • Developed and maintained network of reliable subcontractors, ensuring availability for various project needs.
  • Led design and development of residential and commercial projects.

Assistant and Non-Member Head Golf Professional

Shield Crest Golf Course
06.1998 - 02.2003
  • Responsibilities included: Tournament Director, instructor, merchandiser and purchaser, organizer and supervisor, budgeting, and public relations.

Education

High School Diploma -

North Medford High School
Medford, OR
06-1993

Skills

  • Troubleshooting and problem resolution
  • Operations management
  • Organizational development
  • Teamwork and collaboration
  • Process improvement
  • Problem-solving
  • Excellent communication
  • Multitasking
  • Computer skills
  • Customer service
  • Technical proficiency
  • Organizational skills
  • Professional and courteous
  • Attention to detail
  • Time management

Timeline

Senior Manager of Retail Technology

The Human Bean Inc.
06.2016 - Current

Sales Representative

Retail Profit Systems
09.2011 - 06.2016

Asset Management Officer

Gorilla Capital
04.2008 - 09.2011

General Contractor

Owner/Operator
01.2005 - 03.2008

Assistant and Non-Member Head Golf Professional

Shield Crest Golf Course
06.1998 - 02.2003

High School Diploma -

North Medford High School

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Scott Wise