Scott Withers (MBA)

CenseoAI is an AI Design-Build Revenue Firm for contractors, distributors, and trades businesses. We don't just generate leads, we install the systems that clear the chaos between the Bid and the Bank. Our focus: fixing Profit Fade by leveraging AI-powered lead response and Agentic Systems, automated follow-up, and back-office infrastructure that lets owners scale without scaling payroll.

As the company Founder, Owner, CEO & CAIO (MBA), I serve as the primary business and AI strategist, AI systems architect, and AI implementation lead, supported by a network of specialized AI freelancers, AI automation and AI Agent developers. I work directly with owners to diagnose margin leaks, design the fix, and stay on-site (figuratively) until the numbers actually move.

Core Services Installed:
→ AI-powered document processing, agent voice systems, productivity, lead qualification and instant response systems
→ CRM implementation and optimization
→ ERP integration and workflow automation (Trimble Viewpoint Vista, FieldConnect)
→ Dispatch scheduling and route optimization
→ Back-office automation: reporting, status updates, customer communications
→ Sales process design and margin protection frameworks

Select Results:
MEP Contractor (Michigan):
→ Reduced lead response time from 4+ hours to under 2 minutes
→ Automated appointment scheduling, eliminating 12+ weekly admin hours
→ Increased booked jobs by 18% within first 90 days through follow-up automation

Regional Beverage Distributor:
→ Designed route optimization workflows that reduced windshield time by 15%
→ Increased Retailer Satisfaction → Led to Increased Sales
→ Implemented CRM system to track rep activity and margin-per-account
→ Built automated reporting dashboard, saving ownership 6+ hours/week on manual pulls

Multi-Location Service Company:
→ Installed CRM with automated lead nurture sequences
→ Integrated dispatch scheduling with field technician mobile access
→ Reduced "orphaned leads" (no follow-up within 24 hrs) from 35% to under 5%

• Spearheaded marketing transformation including rebranding, digital campaigns, and community marketing.
• Implemented performance marketing systems that increased customer engagement and retention by 22%.
• Led cross-functional collaboration between operations, sales, and marketing, resulting in 14% revenue growth year over year.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Optimized operational processes using analytics tools to address client-specific metrics.
• Drafted and distributed reports to assist ownership with critical business decisions.
• Assisted in recruiting, hiring and training of team members.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Reduced operational risks while organizing data to forecast performance trends.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
• Gathered, documented, and modeled data to assess business trends.
• Produced detailed and relevant reports for use in making business decisions.
• Reviewed internal systems and organized training plans to address areas in need of improvement.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Provided professional services and support in a dynamic work environment.
• Proven ability to learn quickly and adapt to new situations.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Formed strategic partnerships and connected with potential clients to drive business development.
• Monitored expenditures to mitigate risk of overages.
• Passionate about learning and committed to continual improvement.

• Trained, directed, developed and managed employees in executing national plans/goals
• Incorporated and managed outside companies to execute customer initiatives
• Leveraging customer relationships, established, managed & executed marketing objectives
• Responsible for a 43% increase (+$6MM), in sales for market area.