Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Scott Woodcox

Seattle,WA

Summary

Hands-on Assistant Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Assistant Community Manager

Thrive Communities
06.2022 - Current
  • Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
  • Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
  • Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
  • Organized community events to foster relationships among residents and promote a sense of belonging.
  • Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
  • Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
  • Performed market research on competitors'' pricing, features, and amenities to maintain a competitive edge within the local rental market.
  • Facilitated move-in process for new residents by coordinating lease signing, apartment inspections, and key handovers while adhering to all legal requirements.
  • Contributed to property''s online presence by managing social media accounts and updating website content regularly with current information and promotions.
  • Ensured prospective tenants received an exceptional first impression by conducting professional tours showcasing property amenities and model units.
  • Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
  • Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
  • Maintained accurate records of resident interactions using property management software systems thus allowing easy access for future reference or action planning.
  • Collaborated with local businesses to arrange partnerships or discounts exclusive to community residents, enhancing their overall living experience.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Entered purchase orders and invoices to accounts payable department to take care of building operating expenses

Leasing Manager

Internacional Properties
03.2020 - 06.2022
  • Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
  • Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
  • Streamlined the leasing process for efficiency by implementing an online application system.
  • Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
  • Coordinated move-in logistics for new residents, easing their transition into their new homes while maintaining a smooth workflow within the office environment.
  • Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
  • Boosted tenant retention rates with proactive communication strategies designed to foster long-term relationships.
  • Managed daily and weekly marketing and leasing plans.
  • Trained leasing professionals on regulatory requirements, company policies, and office procedures.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Collected, completed, and processed lease applications.
  • Monitored performance of individual leasing agents and coached on successful strategies.
  • Coordinated appointments to show marketed properties.

Assistant Community Director

Kairoi Residential
08.2019 - 03.2020
  • Prepared and processed applications, initial payments and security documentation for new residents.
  • Supported work of managers and staff with administrative assistance on clerical needs and business correspondence.
  • Contributed to successful hiring processes by vetting and interviewing applicants.
  • Provided leadership, guidance and support to staff members.
  • Collaborated with community members to develop and implement service initiatives.
  • Streamlined rent collection process for improved cash flow and reduced delinquencies.
  • Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
  • Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Generated leads for sales and rental properties through cold calls and referrals.

Leasing Consultant

Carbon-Thompson Multifamily (Lease Up)
10.2017 - 08.2019
  • Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
  • Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
  • Developed comprehensive knowledge of local market trends, enabling the ability to provide informed recommendations on rental rates and promotions for optimal results.
  • Negotiated favorable lease terms with prospective tenants while adhering to company guidelines and legal requirements.
  • Maintained detailed records of all leasing transactions for easy access during audits or internal reviews.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Distributed and followed up on tenant renewal notices.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Used multiple leasing softwares to keep record of financial transactions and rental applications.
  • Conducted property tours to highlight features of properties.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Responded to requests and scheduled appointments for property showings.
  • Distributed flyers to raise awareness of properties and attract more tenants.
  • Registered prospects on database to enable tracking history and maintain updated records.
  • Generated leads for sales and rental properties through cold calls and referrals.

Leasing Consultant

NALS Properties (Property Sold)
09.2016 - 10.2017
  • Maintained high occupancy rates through effective marketing strategies and excellent customer service.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Responded to requests and scheduled appointments for property showings.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Distributed and followed up on tenant renewal notices.

Restaurant Manager

Walt Disney World Resort
04.2014 - 09.2016
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
  • Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Purchased food and cultivated strong vendor relationships.

Musical Performer

Norwegian Cruise Line
10.2012 - 04.2014
  • Enhanced audience engagement by incorporating dynamic stage presence and innovative performance techniques.
  • Developed strong rapport with guests, fostering a loyal following through interactive post-performance meet and greets.
  • Nurtured creative collaborations with other industry professionals to produce unique musical experiences for audiences.
  • Elevated show quality through diligent rehearsal attendance, ensuring preparedness for live performances.
  • Assisted with guests excursions throughout the week.

Entertainment Staff Member

Six Flags Fiesta Texas
03.2009 - 10.2012
  • Enhanced audience experience by facilitating engaging and interactive activities during live events.
  • Streamlined backstage operations by implementing effective communication methods among staff members.
  • Implemented creative solutions to address unforeseen challenges during events, maintaining a professional atmosphere for guests.
  • Increased brand loyalty through exceptional guest interactions and personalized experiences during events.
  • Boosted overall entertainment value by consistently introducing fresh concepts into the event lineup.
  • Strengthened team morale by fostering an inclusive work environment that encouraged open communication and collaboration among staff members.
  • Elevated guest satisfaction ratings through consistent delivery of high-energy performances that captivated audiences from start to finish.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.

Leasing Agent

Steadfast Management Company
01.2007 - 03.2009
  • Conducted thorough market research to ensure competitive pricing strategies that attracted potential renters.
  • Organized community events to foster a positive living environment and increase resident retention rates.
  • Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
  • Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
  • Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
  • Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Resolved conflicts between tenants.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Generated lease contracts and renewals.

0311 Infantry Rifleman

United States Marine Corps
08.2002 - 08.2006
  • Enhanced team performance by conducting regular training sessions on tactics and techniques.
  • Improved unit readiness by participating in rigorous physical fitness programs and maintaining high standards of personal discipline.
  • Maintained accurate inventory of weapons, ammunition, and equipment for effective resource management during deployments.
  • Provided security during high-risk operations, ensuring the safety of personnel and assets.
  • Participated in joint exercises with other military branches to foster teamwork and improve overall combat effectiveness.
  • Performed essential maintenance tasks on individual weapons systems to ensure optimal reliability during critical missions.
  • Responded effectively to emergency situations, applying basic first aid and life-saving techniques when necessary.
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.
  • Responded to emergencies with speed, efficiency, and knowledgeable assistance.
  • Trained in use of tear gas, passive ordnance, and explosives.
  • Patrolled designated coverage areas and evaluated terrain for defensive use.
  • Trained new infantry soldiers on standard operating procedures.
  • Instructed squad members on proper use of weapons and equipment.

Education

No Degree - Marketing

San Antonio College
San Antonio, TX

High School Diploma -

John Jay High School
San Antonio, TX
06.2002

Skills

  • Records and Database Administration
  • Event Planning
  • Payment Processing
  • Document Control
  • Property Management
  • Conflict Resolution
  • Email Marketing
  • Organizational Skills
  • Content Creation
  • Creative Thinking
  • Problem Solving
  • Project Management
  • Social Media Management
  • Strong Interpersonal Skills
  • Team Collaboration
  • Excellent Communication
  • Customer Service
  • Community Outreach
  • Payment Management
  • Tenant and Eviction Laws
  • Property Tours
  • Daily Operations Oversight
  • Financial Budgeting and Reporting
  • Maintenance Oversight
  • Staff Training
  • Administrative Abilities
  • Knowledgeable in Yardi, Rent Cafe, Blue Moon, CRM, Entrada, Onesite, Onsite, Knock, Lead2Lease
  • Staff Management
  • Leasing and Sales
  • Meeting Participation
  • MS Office Suite
  • Maintenance Knowledge
  • Property Inspections
  • Client Service and Support
  • Conflict Handling
  • Interviewing Skills

Accomplishments

  • Supervised team of 30+ staff members.
  • Leased lease up property to 100% occupancy in 7 months after full opening.

Certification

Completed fair housing certification with Texas Apartment Association


Advanced First Aid/CPR


Basic Fire Fighting


Multiple Weapon Certifications



Timeline

Assistant Community Manager

Thrive Communities
06.2022 - Current

Leasing Manager

Internacional Properties
03.2020 - 06.2022

Assistant Community Director

Kairoi Residential
08.2019 - 03.2020

Leasing Consultant

Carbon-Thompson Multifamily (Lease Up)
10.2017 - 08.2019

Leasing Consultant

NALS Properties (Property Sold)
09.2016 - 10.2017

Restaurant Manager

Walt Disney World Resort
04.2014 - 09.2016

Musical Performer

Norwegian Cruise Line
10.2012 - 04.2014

Entertainment Staff Member

Six Flags Fiesta Texas
03.2009 - 10.2012

Leasing Agent

Steadfast Management Company
01.2007 - 03.2009

0311 Infantry Rifleman

United States Marine Corps
08.2002 - 08.2006

No Degree - Marketing

San Antonio College

High School Diploma -

John Jay High School

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Scott Woodcox