Scott Woodcox
San Antonio,TX
Summary
Driven Assistant Community Manager with robust background in managing community initiatives and fostering resident engagement. Known for streamlining communication channels and enhancing community programs. Demonstrated excellence in conflict resolution and event coordination.
Overview
8
8
years of professional experience
Work History
Assistant Community Manager
Atlantic Housing
02.2023 - Current
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Received and processed resident payments, and updated system accounts with latest information.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Facilitated move-in process for new residents by coordinating lease signing, apartment inspections, and key handovers while adhering to all legal requirements.
- Ensured prospective tenants received an exceptional first impression by conducting professional tours showcasing property amenities and model units.
- Performed market research on competitors'' pricing, features, and amenities to maintain a competitive edge within the local rental market.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Organized community events to foster relationships among residents and promote a sense of belonging.
- Aided in the development of leasing strategies for optimal tenant retention and minimized turnover rates.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Distributed and followed up on tenant renewal notices.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Assistant Community Manager
Thrive Communities
08.2021 - 02.2023
- Enhanced member satisfaction, responding promptly to inquiries and resolving issues in timely manner.
- Organized annual community events, creating memorable experiences and strengthening bonds among members.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Provided leadership, guidance and support to staff members.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Received and processed resident payments, and updated system accounts with latest information.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Leasing Consultant
Carbon Companies
02.2020 - 08.2021
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Generated leads for sales and rental properties through cold calls and referrals.
- Greeted clients, showed apartments, and prepared leases.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Planned special events such as lotteries, dedications and project tours.
Leasing Agent
Avenue 5 Consulting
10.2018 - 02.2020
- Conducted property tours for potential tenants, showcasing amenities to increase leasing interest.
- Assisted in preparation of lease agreements, ensuring compliance with local laws and regulations.
- Facilitated community events to foster positive living environment and encourage tenant engagement.
- Improved online property listings with high-quality photos and detailed descriptions, attracting more prospective tenants.
- Streamlined application process, reducing turnaround time for applicant approvals.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Leasing Consultant
B&M Management
06.2018 - 02.2020
- Provided support during move-in and move-out processes, ensuring smooth transitions for both new and departing residents.
- Developed strong relationships with potential tenants by providing personalized customer service during the leasing process.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
Leasing Agent
Steadfast Management Company
10.2016 - 10.2018
- Managed leasing documentation, including lease agreements, addendums, and move-in/move-out forms, ensuring accuracy and compliance with local regulations.
- Organized community events for residents to foster a sense of belonging within the property community.
- Developed and implemented strategies to increase sales and improve customer service.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Education
Marketing
San Antonio College
San Antonio, TXHigh School Diploma -
John Jay High School
San Antonio, TX06-2002
Skills
- Property Management
- Payment Processing
- Event Planning
- Financial records oversight
- Hospitality and accommodation
- Deposit accounting
- Yardi software proficiency
- Strong interpersonal skills
- Resident relations
- Property Inspections
- Customer Relationship Management
- Tenant and eviction laws
- Payment management
Timeline
Assistant Community Manager
Atlantic Housing
02.2023 - Current
Assistant Community Manager
Thrive Communities
08.2021 - 02.2023
Leasing Consultant
Carbon Companies
02.2020 - 08.2021
Leasing Agent
Avenue 5 Consulting
10.2018 - 02.2020
Leasing Consultant
B&M Management
06.2018 - 02.2020
Leasing Agent
Steadfast Management Company
10.2016 - 10.2018
Marketing
San Antonio College
High School Diploma -
John Jay High School
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