Scott Worcester
Technical Engineer
Castle Rock,CO
Overview
17
17
years of professional experience
Work History
Technical Operations Supervisor
DIRECTV, Castle Rock
01.2007 - 01.2011
- Scheduled and oversaw preventive care strategies for all technical resources.
- Monitored daily operations for efficiency and maintenance issues.
- Wrote and submitted reports covering different operational areas.
- Maintained compliance with all safety requirements.
- Supervised more than 12 employees and monitored work performance.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Controlled remote broadcasts by operating equipment to manage feeds.
- Assessed expected technical challenges and developed proactive solutions.
- Collaborated with IT department staff to enhance network-based technologies.
- Oversaw testing of equipment and components to check for defects.
- Provided ongoing training and development for media staff.
- Developed suggestions for technical process improvements to optimize resources.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Oversaw scheduling and use of facilities used by engineers and producers to complete technical assignments.
- Monitored production operations for quality and compliance with standards.
Technical Operations Specialist
DIRECTV, Castle Rock
01.2003 - 01.2007
- Monitored system performance to identify potential issues.
- Installed, configured and maintained computer systems and network connections.
- Tested new software and hardware prior to deployment.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Helped streamline repair processes and update procedures for support action consistency.
- Generated reports to track performance and analyze trends.
- Configured and tested new software and hardware.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Technical Services Technician
DIRECTV
01.2001 - 01.2003
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Assisted in development of system security protocols.
- Created user accounts and assigned permissions.
- Developed and implemented preventive maintenance procedures.
- Diagnosed and troubleshot hardware, software and network issues.
- Offered assistance in implementing and developing training programs.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Monitored system performance to identify potential issues.
- Installed, configured and maintained computer systems and network connections.
- Tested new software and hardware prior to deployment.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Generated reports to track performance and analyze trends.
- Configured and tested new software and hardware.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Worked well in a team setting, providing support and guidance.
Conditional Access Management Center
DIRECTV, Castle Rock
11.1999 - 01.2001
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Resolved problems, improved operations and provided exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Cultivated interpersonal skills by building positive relationships with others.
- Skilled at working independently and collaboratively in a team environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Organized and detail-oriented with a strong work ethic.
Broadcast Operations Technician
DIRECTV, Castle Rock
01.1997 - 11.1999
- Monitored channels for compliance with federal regulations and strict company rules.
- Identified equipment issues and implemented troubleshooting techniques for resolution.
- Ran commercials during newscasts, sports programs and network shows.
- Performed quality control duties for on air content.
- Worked with sound engineers to strengthen audio and video quality during broadcasts.
- Selected sources from which programming would be received or through which programming would be transmitted.
- Coordinated with engineers to ensure effective operation of broadcast systems.
- Troubleshot issues with broadcast systems to resolve problems quickly to minimize downtime.
- Completed emergency fixes as stopgap until maintenance teams could conduct advanced repairs.
- Kept signal strong, clear, and reliable with continuous monitoring and optimization of broadcast equipment.
- Evaluated program schedules and prepared programs to assess transmission readiness and identify any signal issues.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
Playback and Record System
DIRECTV, Castle Rock
01.1994 - 01.1997
- Learned and adapted quickly to new technology and software applications.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Developed and maintained courteous and effective working relationships.
- Proven ability to develop and implement creative solutions to complex problems.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
- Applied effective time management techniques to meet tight deadlines.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Associate of Arts - Music And Video Business
05-1991
Associate of Arts - Computer Information Systems
11-1999
Summary
Seasoned Technical Operations Engineer with 31 years of experience maintaining technical goals, addressing potential needs and overseeing technical operations. Well-versed in developing and applying firmware, hardware and software to meet technical requirements. In-depth knowledge of risk assessment procedures, process improvement solutions and best quality assurance principles, practices and methodologies. Exceptional leadership, communication and time management skills. Talented Technical Director highly effective at liaising between departments to provide expert technical advice for all areas of operations. Industrious and forward-thinking professional with 31 years in Technical Operations.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Operations Supervisor - DIRECTV, Castle Rock
01.2007 - 01.2011
Technical Operations Specialist - DIRECTV, Castle Rock
01.2003 - 01.2007
Technical Services Technician - DIRECTV
01.2001 - 01.2003
Conditional Access Management Center - DIRECTV, Castle Rock
11.1999 - 01.2001
Broadcast Operations Technician - DIRECTV, Castle Rock
01.1997 - 11.1999
Playback and Record System - DIRECTV, Castle Rock
01.1994 - 01.1997
Colorado Institute of Art - Associate of Arts, Music And Video Business
Arapahoe Community College - Associate of Arts, Computer Information Systems