Scott Wotherspoon
Rancho Cucamonga,CA
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Business Analyst successful at responding to shifting business needs and priorities. Well-versed in operational assessment strategies and functional analysis methodologies for businesses of different sizes. Quantitative expert with comprehensive approach to analytical projects, business reporting and process improvements.
Overview
20
20
years of professional experience
Work History
Field Underwriting Inspector Lead
Auto Club Of Southern California, AAA
Inland Empire, CA
02.2002 - 03.2022
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Evaluated trends to understand competitive environments and assess current strategies.
- Improved processes within collections and rigorously tested test and learn strategies throughout collections processes.
- Employed strong program management skills to successfully define and manage ongoing initiatives designed to control property risks.
- Designed and monitored underwriting scorecards and related predictability.
- Taught employees how to control risks at front line.
- Investigated allegations to check validity and recommend actions to minimize risk.
Education
High School Diploma -
Kirkland High School
Fife, Scotland11.1986
Skills
- Data Synthesizing
- Trend Data Analysis
- Document Library Maintenance
- Reusable Knowledge Assets
- Decision Making
- Technical Support
- Report Generation
- Information Flow Management
- Database Building
- Customer Communication
- Data Summaries
- Information Processing
- Procedure Development
- Project Management
- Customer Service
Accomplishments
Maintained data accuracy of 99.7% in a 7 year period. Exceeded turn around time in data processing. Clearly and consistently exceeded departmental expectations. Recognized as a top contributor within the department. Often out performed project and goal expectations.
Timeline
Field Underwriting Inspector Lead
Auto Club Of Southern California, AAA
02.2002 - 03.2022
High School Diploma -
Kirkland High School