Scott Wright
Moores Hill,IN
Summary
Enthusiastic Production Team Member / Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the Customer service industry. Customer-oriented and focused on increasing production, minimizing downtime and costs and maximizing overall work productivity. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Welding Technician
Matthews International
Aurora, IN
02.2020 - 12.2023
- Performed welding operations on various metals, including aluminum and steel.
- Inspected welds for defects such as cracks, porosity, undercut, and slag inclusions.
- Set up welding machines to ensure proper functioning during the welding process.
- Maintained accurate records of all repairs and maintenance performed on welding machines.
Customer Support Specialist
Homesite Insurance
Boston, MA
02.2023 - 11.2023
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
- Recorded all customer interactions into the database system accurately and completely.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Performed regular follow-up calls to check on customer satisfaction levels.
Production Team Member
Honda Manufacturing of Southeast Indiana
Greensburg, USA
01.2016 - 01.2020
- Organized work to meet demanding production goals with 90% success rate
- Kept work areas clean and neat
- Made sure that products were produced on time and are of good quality
- Monitored product standards and quality-control programs
- Tested products or subassemblies for functionality or quality
- Operated and monitored production machinery to ensure efficient functioning of the line.
- Assisted in troubleshooting equipment malfunctions and performed necessary repairs.
- Performed pre-operation inspections to ensure machines were ready for use.
- Set up, operated and adjusted various pieces of equipment according to established procedures.
Parts Assistant
TLG Peterbilt
Cincinnati, USA
01.2016 - 12.2016
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites
- Handled all customer service issues quickly to maintain high satisfaction levels
- Improved operations by working with team members and customers to find workable solutions
- Took inventory of stock and replenished with current merchandise from established vendors to maintain adequate supply levels for expected demand
- Assisted over 20 customers weekly in finding parts for individual needs
- Maintained accurate inventory records and tracked parts orders.
- Communicated with vendors to obtain pricing information and delivery dates for requested items.
- Assisted in the ordering of new parts to replenish stock levels.
- Prepared outgoing shipments for customers following company guidelines.
Parts Manager
Baylor Trucking
Milan, USA
01.2014 - 12.2016
- Tracked production and quality control systems to proactively identify deficiencies
- Checked packages and merchandise for damage and quickly notified vendors to request replacements
- Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate
- Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns
- Maintained positive customer service ratings for 18 consecutive months by effectively delivering personable client relations
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed and maintained positive working relationships with vendors.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Analyzed pricing trends to optimize cost savings.
- Coordinated delivery schedules for incoming orders.
- Maintained records of all orders placed, received, and shipped.
- Created reports to track inventory usage and performance metrics.
Education
High School Diploma -
University of Toledo
Toledo, OH05-1996
Skills
- Assembly line production
- Customer service
- Quality Assurance and Control
- Quality assurance authority
- Teamwork / Collaboration
- Customer service excellence
- Active listening
- Workflow management
- Time management
Skills
Excellent, Excellent, Excellent, Excellent, Excellent
Timeline
Customer Support Specialist
Homesite Insurance
02.2023 - 11.2023
Welding Technician
Matthews International
02.2020 - 12.2023
Production Team Member
Honda Manufacturing of Southeast Indiana
01.2016 - 01.2020
Parts Assistant
TLG Peterbilt
01.2016 - 12.2016
Parts Manager
Baylor Trucking
01.2014 - 12.2016
High School Diploma -
University of Toledo
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