Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Scott Wyman

Ceres,CA

Summary

Customer-oriented, strategic-thinking Sales Professional with over 29 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking, self-motivated leadership professional with expertise on Automotive After-Market, SAAS, and Account management. Tactical team builder and strategic planner seeking to leverage background into a Account Management role with a progressive organization.

Overview

2
2
years of professional experience

Work History

National Account Manager

ALLDATA an AutoZone Company
Elk Grove, CA
07.2022 - Current
  • SAAS.
  • Manage both existing customers and potential customers in the United States and Western Canada at the C-Suite level, region level, and shop level.
  • Developed and implemented strategic plans to grow national accounts.
  • Created sales forecasts, tracked performance metrics, and identified opportunities for growth.
  • Managed customer relationships with key stakeholders in the automotive after-market industry.
  • Collaborated with marketing team to create promotional campaigns for each account.
  • Provided timely customer service resolution for all escalated issues from national accounts.
  • Analyzed customer data to identify trends and develop solutions for increasing revenue growth.
  • Ensured compliance with company policies, procedures, and regulations when working with national accounts.
  • Collaborated closely with internal departments such as finance, operations, and legal teams.
  • Maintained accurate records of sales activities including customer contacts, meetings, presentations.
  • Participated in trade shows and conventions representing the company's products and services to prospective clients.
  • Implemented pricing strategies that ensured profitability while maintaining competitive rates in the marketplace.
  • Connected with current customers to assess satisfaction, determine needs and offer new services.
  • Demonstrated products at customer locations and virtually, answering questions.
  • Grew brand awareness by increasing market penetration with customer-focused approaches.
  • Negotiated contracts with major clients on a national and regional level.
  • Identified needs of customers promptly and efficiently.
  • Worked closely with sales team members to ensure successful onboarding of new clients.
  • Assisted in the development of strategies aimed at improving long-term customer loyalty.

Regional Business Development Manager

AutoZone
2016 - 07.2022
  • Manage the National Account portfolios for 3 AutoZone Regions along with a $85mm customer portfolio.
  • Provide SME (subject matter expert) support to each Region regarding all National Accounts. Assist with coaching and training Regional Staff in National Accounts.
  • Manage relationships with Traditional National Account Management and be a point of contact for Public Sector and Associations.
  • Pursue and close new large regional and multi rooftop organizations, developing custom-tailored national account programs; monitoring progress utilizing prospect sales funnel in SFA (CRM). Communicate and collaborate on new national account program launches across various regions.
  • Created strategies to increase sales, expand markets and improve customer service levels.
  • Established relationships with key clients in order to foster long-term partnerships.
  • Negotiated contracts with customers, vendors and partners to maximize profitability.
  • Tracked performance metrics such as revenue growth, customer acquisition rates and customer retention rates.
  • Organized networking events to promote the company's brand awareness in the region.
  • Developed promotional materials such as brochures, flyers and web content.
  • Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
  • Identified new customers through pipelining, pre-qualification and territory analysis and management.

Territory Sales Manager

AutoZone
2006.13 - 2015.16
  • Grow sales (share of wallet), loyalty and trust with commercial accounts.
  • Maintain and develop strong relationships with commercial customers through 64 weekly sales calls. Develop new commercial business through cold calling.
  • Support National Account initiatives. Work closely with National Account Store Managers, District Managers and Owners.
  • Oversee the customer service, sales and general workings of the stores within the territory.
  • Emphasize product features based on analysis of customers' needs. Answer customers' questions regarding products, prices, and availability.
  • Motivate and lead commercial team to achieve sales targets, as well as increase profitability.

Territory Sales Manager

O'Reilly Auto Parts/ CSK Auto
2013 - 2015
  • Grow sales (share of wallet), loyalty and trust with commercial accounts.
  • Maintain and develop strong relationships with commercial customers through 90 weekly sales calls. Develop new commercial business through cold calling.
  • Support National Account initiatives. Work closely with National Account Store Managers, District Managers and Owners.
  • Oversee the customer service, sales and general workings of the stores within the territory.
  • Emphasize product features based on analysis of customers' needs. Answer customers' questions regarding products, prices, and availability.
  • Motivate and lead commercial team to achieve sales targets, as well as increase profitability.

Commercial Sales Manager

O'Reilly Auto Parts/ CSK Auto
Modesto, CA
1993.00 - 2005.06
  • Managed a single unit commercial department with a team of ten direct reports.
  • Provided superior customer service to commerical accounts and grew share of wallet.
  • Scheduled staff, placed orders, and maintained inventory levels to ensure product availability.
  • Built relationships with outside accounts, maintaining service and increasing sales, providing them with a solid return on investment.
  • Identified new prospects, examined their needs, and provided them with solutions to reach their business goals.

Outside Sales Representative

Nestle Waters NA dba Arrowhead Water
Oakland, CA
2001 - 2005
  • Established new customer accounts.
  • Led sales calls with team members to establish sales and customer retention goals.
  • Cold-called prospective customers to build relationship.
  • Led sales team at Trade Shows.
  • Supported business to business sales model.
  • Wrote sales slips and sales contracts.
  • Shared product knowledge with customers while making personal recommendations.
  • Route delivery and sales.

Back Counter Parts Sales

Modesto Mitsubishi
Modesto, CA
2000 - 2001
  • Assisted technicians with parts needs by sourcing parts internally and externally.
  • Guided mechanics with decisions concerning repair and replacement of parts.
  • Contributed to repeat and referral business by using strong customer service and problem solving skills. Managed and maintained inventory.
  • Organized work records and filed reports.

Education

Some College (No Degree) - Business And Criminal Justice

Modesto Junior College
Modesto, CA

Skills

  • Business development
  • In-depth knowledge of the automotive industry (after-market)
  • SAAS
  • Results oriented professional with proven track record, strong ability to strategically identify and close new national account/ large regional opportunities
  • Excellent understanding of long term relationship building and account development, superior customer service and relationship management
  • Strong leadership skills and sales force management
  • Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, Teams and SFA CRM
  • Excellent presentation skills
  • Efficiently schedule and maintain business travel requirements- ability to travel
  • Strategic partnerships
  • Collaborative team building
  • Confident, articulate and professional speaking abilities
  • Customer complaint resolution
  • Sales tactics
  • Lead generation; sales pipeline management
  • Excellent time management utilizing all resources
  • Strategic planning abilities
  • Client relationship building
  • Data-driven decision-making
  • Solution selling
  • Marketing planning
  • Contract negotiations (pricing, margins, terms)
  • Revenue generation

Accomplishments

  • AutoZone Sales Leadership Council recipient.
  • WSIADA (NIADA for Washington State) Associate Member Support Award 2020.
  • Grew yearly revenue by 25.5% in FY21; #1 growth in AutoZone Chain.
  • O'Reilly $3mm Club Award

Timeline

National Account Manager

ALLDATA an AutoZone Company
07.2022 - Current

Regional Business Development Manager

AutoZone
2016 - 07.2022

Territory Sales Manager

AutoZone
2006.13 - 2015.16

Territory Sales Manager

O'Reilly Auto Parts/ CSK Auto
2013 - 2015

Commercial Sales Manager

O'Reilly Auto Parts/ CSK Auto
1993.00 - 2005.06

Outside Sales Representative

Nestle Waters NA dba Arrowhead Water
2001 - 2005

Back Counter Parts Sales

Modesto Mitsubishi
2000 - 2001

Some College (No Degree) - Business And Criminal Justice

Modesto Junior College

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Scott Wyman