Scott Yates
Silverhill ,AL
Summary
Dynamic business owner with extensive experience at Yates Builder’s LLC, excelling in customer relations and operations management. Proven track record in enhancing client satisfaction and driving financial growth through strategic planning and effective team leadership. Skilled in contract negotiation and employee development, fostering a collaborative workplace culture that promotes success.
Overview
9
9
years of professional experience
Work History
Owner
Yates Builder’s LLC
04.2021 - Current
- Developed foundational understanding of business operations and management principles.
- Assisted in daily administrative tasks to ensure smooth business functioning.
- Learned customer service protocols to enhance client interactions and satisfaction.
- Managed inventory tracking systems to support product availability and organization.
- Engaged in continuous learning of industry trends to adapt business strategies effectively.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Generated revenues yearly and effectively capitalized on industry growth.
- Improved team productivity by introducing innovative project management tools and techniques.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reported issues to higher management with great detail.
Directional Drilling Foreman
Jeff Miller
01.2016 - 01.2021
- Supervised directional drilling operations, ensuring adherence to safety protocols and project timelines.
- Coordinated equipment maintenance schedules, reducing downtime and enhancing operational efficiency.
- Trained and mentored junior crew members on drilling techniques and safety practices.
- Implemented quality control measures, resulting in improved accuracy during drilling operations.
- Managed daily workflow, optimizing resource allocation for multiple drilling projects simultaneously.
- Conducted pre-drill site assessments to identify potential challenges and mitigate risks effectively.
- Collaborated with engineering teams to refine drilling plans based on geological data analysis.
- Enhanced communication between field personnel and management to streamline project updates and reporting processes.
- Optimized drill string design and configuration for improved wellbore stability, resulting in reduced borehole problems.
- Managed drilling projects from inception to completion, coordinating with various departments and stakeholders for seamless execution.
- Selected appropriate downhole tools for specific applications to enhance overall system performance during directional drilling operations.
- Monitored daily drilling operations to ensure optimal performance, adjusting plans as necessary based on changing conditions or unexpected challenges.
- Assisted in the development of risk management plans, identifying potential hazards and implementing mitigation strategies to minimize project risks.
- Reduced downtime for drilling operations through proactive troubleshooting and timely maintenance of drilling equipment.
- Increased drilling efficiency by implementing advanced directional drilling techniques and maintaining proper equipment functionality.
- Improved communication between rig crew members by establishing clear lines of responsibility and fostering a team-oriented environment.
- Enhanced safety standards on the job site by conducting regular safety meetings, addressing potential hazards, and ensuring adherence to company policies.
- Ensured regulatory compliance by adhering to local, state, and federal guidelines for drilling operations and environmental protection.
- Conducted post-well analysis to identify areas of improvement for future projects, leading to continuous operational enhancements.
- Evaluated new technologies in the field of directional drilling to stay current in industry best practices and maintain competitive advantage.
- Mentored and trained junior directional drillers, contributing to a skilled workforce capable of handling complex drilling operations.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Inspected equipment and tools used for safe operation.
- Trained workers in proper methods, equipment operation and safety procedures.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Directed projects according to schedule and quality demands.
- Provided feedback to workers on job performance and safety procedures.
- Developed and maintained positive relationships with clients and other stakeholders.
- Created and implemented plans to maximize efficiency of workers.
- Supervised training of new construction and extraction workers on safety practices and procedures.
- Supported construction and extraction workers to facilitate timely completion of projects.
- Evaluated and updated safety protocols to reduce risks on construction and extraction sites.
- Devised and implemented safety protocols to reduce risks on construction and extraction sites.
- Assisted in recruiting and hiring new construction and extraction workers.
- Communicated with stakeholders on job milestones.
Education
Nursing
Southern Union State Community College
Wadley, ALRequired Courses
Gulf Shores High School
Gulf Shores, AL05.2004
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Team oversight
- Sales leadership
- Employee development
- Bidding processes
- Contract management
- Partnership development
- Labor relations
- Social media control
- Profit and loss analysis
- Contract negotiation expertise
- Key partnership cultivation
- Hiring and staffing
- Attention to detail
- Customer service
- Decision-making
- Teamwork and collaboration
- Team leadership
- Customer service management
- Effective leader
- Scheduling
- Goal setting
- Quality assurance
- Inventory control
- Purchasing and planning
- Schedule management
- Employee relations
- Employee motivation
- Hiring and onboarding
- Operations oversight
Social Media Platforms
Facebook: Yates Builder’s LLC
* Projects Completed
* Before & After Photos
* Job site Photos
* List of all types of construction jobs /projects we do
Timeline
Owner
Yates Builder’s LLC
04.2021 - Current
Directional Drilling Foreman
Jeff Miller
01.2016 - 01.2021
Nursing
Southern Union State Community College
Required Courses
Gulf Shores High School
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