Lauren Young
Lawrence
Summary
Dynamic professional with a proven track record at Goddess Energy & Esthetics, excelling in customer service and attention to detail. Leveraged listening skills and problem-solving to enhance client satisfaction and streamline operations. Achieved notable client retention and team efficiency improvements, demonstrating exceptional time management and team collaboration abilities.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
Goddess Energy & Esthetics
04.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Hairstylist
Self
12.2020 - 03.2021
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Kept track of color and product orders to maintain inventory
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
Assistant/Designer Hairstylist
Metropolis Spa Salon
05.2015 - 12.2020
- Supported the creation of the hairstylists I worked under as an assistant
- Responsible for client's color process
- As a stylist had my own book of clients to create color profiles, haircuts, as well as other services
- Trained with professionals in the industry
- Delivered training classes and techniques to the assistants transitioning to stylist, as well as training new assistants
Customer Sales Lead
Express Clothing
05.2011 - 04.2015
- Boosted customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Identified potential upsell opportunities through active listening and understanding client needs, maximizing profits.
- Streamlined the sales process by implementing more efficient tools and tactics to better serve customers.
- Trained new team members on company processes, product knowledge, and sales techniques for their success.
- Created detailed reports on individual performance metrics as well as overall team progress towards quarterly goals for management review.
- Resolved customer issues effectively, resulting in higher customer retention rates and positive feedback.
- Led team meetings to discuss monthly goals, strategize new approaches, and share best practices for ongoing improvement.
Education
Cosmetology
Paul Mitchell The School
06-2015
High School Diploma -
Lawrence High School
Lawrenceville, NJ06-2009
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
Timeline
Front Desk Receptionist
Goddess Energy & Esthetics
04.2021 - Current
Hairstylist
Self
12.2020 - 03.2021
Assistant/Designer Hairstylist
Metropolis Spa Salon
05.2015 - 12.2020
Customer Sales Lead
Express Clothing
05.2011 - 04.2015
Cosmetology
Paul Mitchell The School
High School Diploma -
Lawrence High School
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