Scott M. Zak
Customer Service / Management / Sales
Miami,Florida
Summary
Results oriented partner with excellent marketing, sales, customer service and facility oversight skills coupled with more than 28 years of experience organizing and managing multiple teams. Highly effective and comfortable working with people at all organizational levels.
Overview
28
28
years of professional experience
1
1
year of post-secondary education
Work History
Director, Audio Visual Services
AVER Productions
Miami, FL
04.2019 - 03.2020
- Directed work of lighting and sound crews to coordinate efficient production operations.
- Documented processes and drafted SOPs to comply with regulations and company policies.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Leveraged marketplace trends to create solutions and refine business strategies.
Director, Audio Visual Services
Encore Productions
Hollywood, FL
07.2015 - 04.2016
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Prepared and updated monthly budgets with controls to prevent overages.
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
Director, Audio Visual / Event Sales
PAMM - Perez Art Museum Miami
Miami, FL
10.2013 - 08.2014
- Successfully managed completion and installation of Audio Visual Systems for new 200,000 sq ft Event facility.
- Responsible for purchase and Inventory of all Audio Visual equipment.
- Created Standard Operational Procedures for Audio Visual Services for internal and external events within the Museum.
- Managed multiple outside vendors and subcontractors throughout the museum.
- Responsible for Quotes, Sales, and external equipment rentals for all events.
Account Executive
EVERLASTPRODUCTIONS
Ft. Lauderdale, FL
12.2012 - 06.2013
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Attended networking events to build relationships and identify sales opportunities.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Led operational teams as Project Manager for Corporate and Social functions.
- Managed and coordinated Community Events with Local Government Officials.
Director of Event Technologies
AVT
Weston, Florida
05.2012 - 12.2012
- Developed and maintained year-round calendar of events, raised brand awareness and drove organic engagement with consumers and partners.
- Researched vendors and locations, liaised between event staff and facilities and arranged teams to coordinate event setup and teardown.
- Built and implemented cost reduction strategies and industry best practices, reduced event expenses and streamlined planning and delivery.
- Managed venue, labor and technical efforts of internal and external partners to successfully execute hundreds of events per year.
- Maintained energy and enthusiasm in fast-paced environment.
Director, Audio Visual Services
PSAV - Presentation Services Audio Visual
Miami / Ft. Lauderdale, FL
12.1994 - 05.2009
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Developed and initiated projects, managed costs and monitored performance.
- Drove team success through shared vision and recognition of quality performance.
- Modeled best practices for sales and customer service.
- Held meetings with Sales Managers to identify techniques to overcome sales obstacles.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Drafted strategic business intelligence roadmap, complete with data governance policies and tactical information safeguards.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Education
High School Diploma -
Miami Dade College
Miami, FL 09.1991 - 09.1992
Skills
Verbal and written communication
Quote
The best way out is always through.
Robert Frost
Timeline
Director, Audio Visual Services
AVER Productions
04.2019 - 03.2020
Director, Audio Visual Services
Encore Productions
07.2015 - 04.2016
Director, Audio Visual / Event Sales
PAMM - Perez Art Museum Miami
10.2013 - 08.2014
Account Executive
EVERLASTPRODUCTIONS
12.2012 - 06.2013
Director of Event Technologies
AVT
05.2012 - 12.2012
Director, Audio Visual Services
PSAV - Presentation Services Audio Visual
12.1994 - 05.2009
High School Diploma -
Miami Dade College
09.1991 - 09.1992
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