Dynamic professional with a proven track record at American Family Insurance, excelling in client relationship building and policy analysis. Spearheaded revenue growth and achieved top sales rankings through ethical practices and cold calling. Demonstrated leadership in enhancing team performance and workplace safety, driving continuous improvement and operational efficiency.
Hi, I’m
Scott Zerrusen
Fenton,Jefferson
Summary
Overview
40
years of professional experience
Work History
American Family Insurance
Insurance Sales and Csg
10.2022 - Current
Job overview
- Exceeded sales targets consistently by identifying clients'' unique needs and offering tailored insurance solutions.
- Boosted overall revenue growth by acquiring high-net-worth accounts through strategic targeting tactics.
- Negotiated favorable terms with carriers to secure the best possible coverage for clients at competitive prices.
- Achieved top sales performance rankings within the agency consistently through aggressive prospecting and relationship building efforts.
Miners Towing
Tow Truck Driver
06.2019 - 08.2022
Job overview
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
White Communications
Regional Manager
09.2011 - 09.2018
Job overview
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
Brumleve Industries
Supervisor of Factory Operations
05.1985 - 06.2004
Job overview
- Enhanced workplace safety, implementing strict protocols and conducting regular inspections to minimize accidents.
- Established clear lines of responsibility among staff members by clearly defining roles and expectations, resulting in increased accountability and performance.
- Evaluated employee performance through regular assessments, providing constructive feedback and support for continuous improvement efforts.
- Streamlined factory operations by implementing efficient production schedules and optimizing resource allocation.
Education
Teutopolis High School
High School Diploma
05-1985
University Overview
Skills
- Client relationship building
- Ethical practices
- Policy analysis
- Cold calling
Timeline
Insurance Sales and Csg
American Family Insurance
10.2022 - Current
Tow Truck Driver
Miners Towing
06.2019 - 08.2022
Regional Manager
White Communications
09.2011 - 09.2018
Supervisor of Factory Operations
Brumleve Industries
05.1985 - 06.2004
Teutopolis High School
High School Diploma
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