Scott Zolnierczyk
Tujunga,CA
Summary
Licensed Esthetician proficient in computer spa programs, product sales and customer appointment set-up. Motivated to help and train new hires to advance in knowledge and abilities to meet career goals. Engaging and hands-on experience with more than 16 years of related experience in the beauty world.
Overview
15
15
years of professional experience
Work History
Freelance Consultant
L'Oreal Cosmetics
04.2022 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Collaborated closely with clients to better understand entire project scope.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
Cosmetic Counter Manager
Clinique Cosmetics
08.2021 - 01.2022
- Planned and prepared for special events, adjusting employee schedules and inventory to achieve smooth, efficient department operations.
- Circulated cosmetic department to promptly and politely welcome customers and engage in conversation to assess needs.
- Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
- Greeted and assisted customers within minutes of approaching cosmetic counter.
- Recruited, trained and supported cosmetic counter team members, emphasizing company policies, product knowledge and departmental goals across staff.
- Researched and assessed new products to develop effective merchandising and promotion plans.
Cosmetic Boutique Manager
Clinique In ULTA
08.2016 - 01.2020
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Managed team of full-time and part-time staff, trained new workers and monitored performance.
- Oversaw merchandising strategies to effectively showcase CLINIQUE products with eye-catching displays.
- Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
Key Holder Leader
LATHER
09.2013 - 07.2014
- Improved customer service by projecting friendly and knowledgeable attitude.
- Counted out cash drawers and balanced totals.
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Trained and mentored new employees.
- Processed cash, credit, debit, and check payments.
- Opened inventory boxes and restocked shelves.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Tracked, analyzed and reported store sales performance metrics to store manager.
Product Trainer
Skin Food USA
09.2011 - 12.2012
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Supported productivity increase and business growth through new hire training and mentoring.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Educated clients and employees on proper use of products and systems.
Key Holder
Lush Fresh Handmade Cosmetics
10.2008 - 06.2011
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Massage Certification - Massage Therapy
Charter College - Lancaster
Lancaster, CA07.2016
Esthetician Certification And License - Aesthetics
Western Beauty Institute
Panorama City, CA09.2013
Skills
- Cultural Awareness
- Client Relationships
- Set Up Devices
- Customer Relationship Management
- Train Employees
- Consultative Selling
Timeline
Freelance Consultant
L'Oreal Cosmetics
04.2022 - Current
Cosmetic Counter Manager
Clinique Cosmetics
08.2021 - 01.2022
Cosmetic Boutique Manager
Clinique In ULTA
08.2016 - 01.2020
Key Holder Leader
LATHER
09.2013 - 07.2014
Product Trainer
Skin Food USA
09.2011 - 12.2012
Key Holder
Lush Fresh Handmade Cosmetics
10.2008 - 06.2011
Massage Certification - Massage Therapy
Charter College - Lancaster
Esthetician Certification And License - Aesthetics
Western Beauty Institute
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