SCOTT MILLER
Columbia,MD
Summary
Detail-oriented Investigator and Security Supervisor with strong leadership skills and 22 years of experience in criminal justice. Offering exceptional communication skills and network of community resources. Well-versed in assisting law enforcement in cases. Proficient in collecting and reviewing documents, analyzing evidence and preparing reports.
Overview
22
22
years of professional experience
Work History
Investigator/Director of Security
Government Of The District Of Columbia
District of Columbia
06.2009 - Current
- Responsible for all Gambet DC (Sports Wagering) private agents to evaluate and approve security plan and placement of automated betting machines.
- Resolve most complaints and disputes between customers and agents related to Sports Wagering.
- Evaluate and approve operations at major Sports Wagering firms (Audi Field/Capital One Arena) including hours of operation, employee assignments, drop procedures, money route, customer monitoring, confiscated fund procedure, internal cash handling etc.
- Contracting Office Technical Representative (COTR) of agency security contract. Supervise staff of 10 armed special police officers, write and implement post orders, create schedules and provide officer training.
- Lead Investigator- Manage complaint database, delegate cases to other investigators as needed, Investigate all complaints relating to purchase and validation of lottery tickets, theft/fraud of lottery products by customers and/or agents, and bring all cases to conclusion.
- Perform specific investigations and follow-up assignments and projects at direction of Chief of Security and assist other lottery departments with investigative support.
- Monitor and maintain efficient operation of lottery access control and video surveillance systems.
- Plan and oversee security departmental budget for security operations up to 5 million dollars and forecast budget 3-5 years out.
- Responsible for processing new employees, vendors, and contractors for background investigations
- Responsible for implementation of lottery rules, regulations and procedures for over 500 lottery retail sales agents.
- Responsible for safety and security of lottery employees and lottery assets including instant lottery ticket deliveries to warehouse.
- Conduct new employee and new lottery agent security training and prepare relevant articles for lottery publications.
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
East Coast Asset Prevention Manager
Balducci's/Sutton Place Gourmet Maryland, East
Washington, DC, Virginia, Maryland, New York And Connecticut
02.2006 - 02.2009
- Promoted to include entire East Coast which consisted of 9 stores, 2 warehouses, and several cafes and bakeries ∙ Promoted to this position in April of 2004
Regional Loss Protection Manager
Balducci's Gourmet Markets
Washington, DC
12.2002 - 02.2006
- Executed Loss Reduction strategy to protect company assets of $105MM that resulted in 1.5% decrease in shrink over first 2 years
- Participated in developing and implementing 12-step safety program that lowered general liability and Worker's Compensation premiums by more than 2%
- Contributed to overall company recovery of $18k from dishonest associates in 2 year period
- Manage external and internal shrink for 4 locations: Run store inventories and audits, troubleshoot deficiencies, and coordinate loss prevention files with complete written detailed reports
- Conduct monthly audits for departments and depending on audit, troubleshoot for change/discrepancy
- Utilize education in protocol for emergency management including robbery, terrorist attacks, bomb threats and chemical spills to guide employees and direct reports through various different crises
- Provide exemplary customer service by consistently identifying customer needs/concerns and taking action as needed and appropriate
- Orient and train new/current employees, teach shoplifting guidelines and proper protocol for apprehending shoplifters and instruct staff on federal alcohol sales guidelines
- Assist with corporate training and security training
- Responsible for Civil liability recovery
- Prepare gross profit/loss margins, complete inventories, and produce reporting. Manage company safety programs, physical security and alarm systems
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Assess and implement company security needs
- Assisted with workers compensation, general liability and casualty losses
- Conduct fraud investigations in collaboration with local police and court systems
- Conduct interviews of new hires and all current staff and for theft with interrogation
- Assisted with insurance claims.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
Loss Control Manager
K-Mart Corporation
, Maryland And Connecticut
12.1999 - 11.2002
- Implemented processes in order to directly control internal and external theft in 5 K-Mart stores
- Conducted needs assessments on surveillance requirements for individual stores and designed 10 camera surveillance systems, from conception to set up and implementation of said systems in stores
- Successfully built and closed over 50 cases of internal theft
- Acted as company representation when needed as witness in court proceedings
- Interviewed and hired LP team members
- Trained over 300 new and established store employees in theft prevention strategies
- Analyzes store profit to loss margins, using conclusions to develop LP strategy and plans
- Served as store(s) auditor to manage waste reduction
- Managed worker's compensation and customer accident incidents, as well as store safety efforts
Education
Bachelors of Science - Criminal Justice
Northeastern University
Boston, MA06.1999
Interview And Advanced Interrogation Techniques
John E. Reid School of Interview And Interrogation
Skills
- Leadership and People Development
- Integrity and Transparency
- Effective Communicator and Public Speaker
- Industry Expertise
- Employee Motivation and Performance
- Interrogation Skills
- Evidence Processing
- Video Surveillance Systems
- Investigative Interviews
Timeline
Investigator/Director of Security
Government Of The District Of Columbia
06.2009 - Current
East Coast Asset Prevention Manager
Balducci's/Sutton Place Gourmet Maryland, East
02.2006 - 02.2009
Regional Loss Protection Manager
Balducci's Gourmet Markets
12.2002 - 02.2006
Loss Control Manager
K-Mart Corporation
12.1999 - 11.2002
Bachelors of Science - Criminal Justice
Northeastern University
Interview And Advanced Interrogation Techniques
John E. Reid School of Interview And Interrogation
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