Hi, I’m
Scott Azure
Lexington,KY
Overview
10
years of professional experience
Work History
XometryLexington, KY
Customer Success Manager
02.2022 - 01.2023
Job overview
- Engaged with new and existing customers through phone or video calls, conducting consultative conversations to identify customer pain points. Skillfully recommended tailored product and service solutions, consistently exceeding sales quotas with an average of $50k in monthly sales.
- Mentored, trained, and onboarded new team members to foster a positive and inclusive team culture. Developed and delivered effective training programs, equipping the team to deliver exceptional customer experiences and strengthen relationships.
- Cultivated enduring partnerships between suppliers and customers, utilizing exceptional communication and negotiation skills. Ensured mutual satisfaction and retention, resulting in a high level of customer loyalty and satisfaction.
- Optimized the purchase process using Salesforce, driving a 20% improvement in sales effectiveness. Collaborated with cross-functional teams to identify opportunities for automation and personalization.
- Collaborated with the marketing team to create compelling and professional video content that attracted new clients. Leveraged excellent communication and creativity to develop engaging and informative content tailored to target audiences.
- Proactively resolved customer issues through active listening, problem-solving, and conflict-resolution skills. Maintained strong relationships with clients, leading to enhanced customer satisfaction and preventing escalations.
- Effectively managed and prioritized partner needs and expectations by collaborating with accounting, customer service, and marketing teams. Ensured swift resolution of inquiries, contributing to long-term partnerships.
- Played a pivotal role in a 10% increase in lead generation and revenue growth. Collaborated with team members to develop and implement strategic sales approaches, providing valuable insights and feedback to improve messaging and positioning.
ValvolineLexington, KY
Customer Support Specialist
10.2020 - 06.2021
Job overview
- Achieved a 97% customer satisfaction rating by providing exceptional customer service, utilizing active listening, empathy, and problem-solving skills to quickly and efficiently resolve issues and inquiries.
- Proactively communicated with internal and external customers, providing regular updates and addressing potential issues.
- Processed new orders on a daily basis, utilizing consultative selling techniques to identify upsell and cross-sell opportunities, resulting in an increase in revenue growth.
- De-escalated problematic customer concerns with a calm and friendly demeanor, utilizing active listening and problem-solving skills to identify root causes and develop effective solutions.
- Utilized proprietary software to manage call flow and multitask product tools and resources, ensuring timely and effective issue resolution.
- Utilized a consultative approach to collect information on customer service, account, and technical concerns, providing tailored solutions that met or exceeded customer expectations.
Wells FargoOrlando, FL
Personal Banker
08.2016 - 10.2019
Job overview
- Exceeded client financial needs by leveraging a consultative approach to identify and address their financial needs.
- Utilized exceptional communication and sales skills to effectively upsell services and convince clients to apply for additional banking services, resulting in increased cross-selling rates.
- Developed customized financial solutions for outside businesses and their employees, leveraging exceptional networking and relationship-building skills to identify and capitalize on new business opportunities and increase revenue growth.
- Provided tailored investment advice to clients by working with investment partners to review investment portfolios.
- Utilized exceptional knowledge of credit and lending products to meet customer needs and goals by approving car loans, credit cards, LOCs, and personal loans.
- Presented community-oriented educational programs about credit and home buying to prospective clients, utilizing exceptional communication and presentation skills to educate and engage prospective clients, resulting in increased customer acquisition rates.
AT&TLexington, KY
Customer Success Specialist
05.2013 - 07.2016
Job overview
- Maintained up-to-date knowledge of store products and promotions to drive consistent sales, resulting in increased customer satisfaction and retention rates.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Boosted overall sales purchases by cross-selling products and providing tailored solutions that exceeded customer expectations.
- Provided ongoing professional development for existing sales force through coaching and training, resulting in improved employee engagement and customer satisfaction rates.
- Implemented a new check-in process for store customers, leveraging exceptional process improvement and project management skills to identify areas for improvement and implement effective solutions.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Skills
- CRM Software (Salesforce, Hubspot, Asana, Zendesk)
- Client Relationship & Account Management
- B2G, B2B & B2C Sales
- Client Onboarding And Implementation
- Lead Generation
- Training and Development
- Selling and Negotiating
- Post-Sales Support
- Cross Functional Team Work
- Data Analysis and Presentation
- Critical Thinking: Analytical Problem-Solving
- Organizational Skills: Efficient Task Management
- Conflict Resolution: Dispute Mediation Abilities
- Reliable & Trustworthy: Consistent Dependability
Timeline
Customer Success Manager
Xometry
02.2022 - 01.2023
Customer Support Specialist
Valvoline
10.2020 - 06.2021
Personal Banker
Wells Fargo
08.2016 - 10.2019
Customer Success Specialist
AT&T
05.2013 - 07.2016
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