Scott C. Beinlich
Las Vegas,NV
Summary
Organized, dependable candidate with ten years of customer service, sales, and operations experience in the medical insurance industry seeking new opportunities in the Las Vegas, NV area. Successful at learning new tasks quickly and balancing multiple priorities with a positive attitude and determination. Enthusiastic and personable team player with a strong foundation of customer-focused expertise and a strong interest in management.
Overview
11
11
years of professional experience
Work History
Member Service Representative
Capital Blue Cross
10.2019 - 10.2024
- Managed a five-figure customer portfolio that consistently achieved a 98% rating on satisfaction surveys
- Helped management team design and implement a remote work model during COVID, maintaining a 100% operational efficiency rate during the changeover period
- Streamlined the expansion of multiple support teams by conducting staff recruitment, hiring, training, and scheduling, resulting in a 25% decrease in onboarding time
Occupational Health Technician
Medcor
02.2016 - 10.2019
- Managed daily departmental operations at 5 local on-site care clinics
- Streamlined Worker’s Comp case management via efficient charting and OSHA record-keeping processes, resulting in a 15% decrease in average claim processing time
- Reduced customer hold times and patient call routing by 25% by accurately identifying the most urgent cases requiring triage and immediate treatment for workplace injuries and illnesses
Patient Care Advocate
Express Scripts
11.2013 - 02.2016
- Resolved 95% of customer inquiries on the first call, exceeding the department standard of 90%
- Boosted the efficiency of incoming customer prescription call verifications by 50%
- Maintained a successful daily average of 30-40 calls for medication orders, order status updates, patient benefits explanations, and resolving account issues and billing inquiries.
Volunteer EMT-B
Ephrata Community Ambulance Association
11.2013 - 02.2023
- Responded to both emergency and non-emergency calls from triage to transport and discharge
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Provided monthly classroom instruction to the public and other healthcare professionals in CPR, First Aid, and Automatic External Defibrillation equipment
Education
Emergency Medical Services License -
Pennsylvania College of Health Sciences
Lancaster, PA01-2013
Skills
- Interpersonal communications
- Customer satisfaction and retention
- Efficient problem solving
- Active listening
- Multi-tasking
- Attention to detail
- Adaptability
- Time management
- Patience and empathy
- Tenacity and persuasiveness
- Collaboration
- Computer literate
- Data entry
Certification
- Licensed Emergency Medical Technician-Basic - July 2013 to July 2025
Timeline
Member Service Representative
Capital Blue Cross
10.2019 - 10.2024
Occupational Health Technician
Medcor
02.2016 - 10.2019
Patient Care Advocate
Express Scripts
11.2013 - 02.2016
Volunteer EMT-B
Ephrata Community Ambulance Association
11.2013 - 02.2023
Emergency Medical Services License -
Pennsylvania College of Health Sciences
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