Scott Gordon
Stanford,USA
Summary
Technical support professional with proven track record in resolving complex technical issues and enhancing user experience. Known for strong collaboration skills and achieving results through effective troubleshooting. Reliable and adaptable, with expertise in diagnosing hardware and software problems and providing timely resolutions.
Overview
20
20
years of professional experience
Work History
Technical Support Specialist
Smithville Telephone
08.2019 - 12.2025
- Provided technical support for software and hardware issues, ensuring efficient resolution of customer inquiries.
- Resolved complex technical issues for diverse customer base, ensuring high satisfaction levels.
- Provided expert guidance on product functionality and troubleshooting through various communication channels.
- Developed and maintained documentation for recurring issues, improving team knowledge base and response times.
- Trained junior staff on support processes and tools, fostering a knowledgeable and efficient team environment.
Sales/Leasing Consultant
Andy Mohr Honda
08.2018 - 08.2019
- Developed strong customer relationships through effective communication and personalized service.
- Guided clients through vehicle selection process, ensuring alignment with their needs and preferences.
- Committed to becoming an auto sales expert and gain in-depth knowledge of vehicles and technology.
- Test drove vehicles to demonstrate industry leading features.
- Completed quotes and explained financing/leasing options for New and Used vehicles.
- Followed up with prospective customers and return emails/voicemails.
Product/Inventory Manager
ClipLizard Systems, LLC
08.2017 - 02.2018
- Daily use of Fishbowl Inventory Software.
- Customer Support calls.
- Research and Implementation of new products.
- Meeting and implementing new vendors.
- Remote desktop support.
- Hardware and Software support.
Phone Support
Sykes Enterprises Inc
08.2015 - 07.2016
- Handling of Personal Information of Business Customers.
- Responded quickly to customer inquiries and explained the charges made to their accounts.
- Answered calls in a pleasant, calm voice and directed them to the proper individuals.
- Offered product and service consultations and employed upselling techniques.
Information Technology Intern
Mountain Empire Community College
01.2013 - 05.2013
- Workstation set up for classroom and staff use.
- Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications.
- Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.
- WAN and LAN setup and support.
Heavy Equipment Transporter
United States Army
05.2006 - 07.2011
- Large and small team leader experience.
- Supervise and operate all vehicles and equipment over varied terrain and roadways.
- Manage loading, unloading, and safety of all personnel.
- Oversee and check proper loading and unloading of cargo on vehicles and trailers.
- Identify, correct or report all vehicle deficiencies.
Education
Associate of Applied Science - Business Management
Mountain Empire Community College
Big Stone Gap, Virginia05.2015
Associate of Applied Science - Computer Networking
Mountain Empire Community College
Big Stone Gap, Virginia05.2013
Skills
- Strong problem solver
- Self-directed
- Strong communication skills
- Team Player
- Proficient in Microsoft Office
- Results-oriented
- Effective time management
- Multi-platform hardware/software/network support
- Effective problem-solving in IT systems
- Technical troubleshooting
- Remote IT implementation
- Remote support
- Incident management
- Ticketing system experience
- Empathy and patience
Timeline
Technical Support Specialist
Smithville Telephone
08.2019 - 12.2025
Sales/Leasing Consultant
Andy Mohr Honda
08.2018 - 08.2019
Product/Inventory Manager
ClipLizard Systems, LLC
08.2017 - 02.2018
Phone Support
Sykes Enterprises Inc
08.2015 - 07.2016
Information Technology Intern
Mountain Empire Community College
01.2013 - 05.2013
Heavy Equipment Transporter
United States Army
05.2006 - 07.2011
Associate of Applied Science - Computer Networking
Mountain Empire Community College
Associate of Applied Science - Business Management
Mountain Empire Community College