Scott Chaffee

• Promoted to Director within one year of joining Viewpointe, assuming leadership of the Cloud Services
  organization with responsibility for organizational strategy, people, priorities, Cloud and SaaS budgets,
  vendor relationships, and transformation of the function.
• Leading the transformation of Cloud Services from an operations-oriented function into a Platform
  Engineering model, redesigning roles, responsibilities, service boundaries, governance, and ways of
  working to improve self-service, resilience, and product delivery.
• Report directly to the President and COO of Viewpointe and serve on the leadership team, advising
  executives on strategic initiatives, delivery performance, dependencies, and risk while owning Cloud
  and SaaS tooling budgets and four major vendor relationships, including contract negotiations with
  Corporate Legal.
• Designed formal intake, prioritization, and investment-value frameworks to improve ownership,
  transparency, strategic alignment, and allocation of delivery capacity.
• Defined a platform strategy spanning five reusable capabilities across Viewpointe’s three primary
  product lines, standardizing infrastructure and application delivery.
• Transformed customer-environment provisioning from a manual, weeks-long process into a
  standardized, automated model completed in hours, using state-managed Infrastructure as Code
  practices to improve scalability and consistency.
• Reduced application delivery cycles from days to hours by standardizing reusable delivery workflows
  that enabled Application Development and QA teams to independently deploy, validate, and progress
  releases through lower environments.
• Replaced a delivery model requiring coordination across as many as four teams with a standardized,
  consumer-initiated workflow, improving testing, release validation, production deployment, and
  operational visibility.

• Developed GitHub Action CI/CD workflows, delivering 50% reduction in deployment times and marked improvement in operational efficiency in AWS environments.
• Scripted automated solution notifying MS Teams channels upon CI/CD pipeline triggering PR Request or GitHub Action failure.
• Led initiative to establish BKV's pioneering automated AWS Infrastructure as Code (IaC) pipelines, transforming cloud infrastructure deployments for application developers, data engineers, and scientists; significantly reduced development time from weeks to days and minimized manual errors by 75%.
• Developed tool with Python and GitHub Actions monitoring and checking out-of-compliance tags in systems.
• Built monitoring and alerting dashboards using New Relic and Pulumi IaC for application performance monitoring of containerized services.
• Transformed containerization process and Kubernetes strategies, securing Internet-facing applications.
• Built data pipelines using AWS services such as AWS Glue, S3, and Amazon ECR for Data Scientists and Data Engineers to improve ETL process and help build data lake.
• Developed AWS Fargate and EKS IaC golden paths, accelerating micro-application development and deployment by 40%, enhancing productivity and operational efficiency.
• Supported and scaled Surveillance data application, monitoring for performance and cost optimization.
• Managed comprehensive AWS services, including EC2, S3, Fargate, RDS, Redshift, EKS, etc., enabling robust cloud architecture and optimized resource management, reducing overall AWS spending year over year.
• Orchestrated cost optimization initiative, saving company $100,000 annually while maintaining optimal cloud service performance and compliance.
• Led technical aspect of M&A activities, specifically overseeing strategic Azure to AWS infrastructure migration, ensuring seamless integration and alignment with corporate growth and technology standardization initiatives.

• Developed RabbitMQ Infrastructure as Code (IaC) template, instrumental in scaling services to support over 1 million monthly users, aligning with company's growth and scalability goals.
• Conducted research and made recommendations on products, services, protocols, and standards in support of infrastructure procurement and development efforts.
• Maintained and optimized Kubernetes deployments, pivotal in ensuring reliability and efficiency of continuous delivery for containerized applications.
• Supported developers with service deployments to Kubernetes running in AWS.
Engineered HITRUST and HIPAA-compliant GitOps pipelines, ensuring regulatory compliance and security in healthcare-related cloud deployments.
• Prepared RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts.
• Assisted with planning and deployment of infrastructure security measures.
Led technical integration in multiple M&A projects, focusing on transitioning workloads to AWS, in line with company's strategic goals for infrastructure modernization.
• Developed and executed Blue/Green IaC canary deployment strategy for Activation platform, significantly reducing risk exposure and deployment times, thereby enhancing service continuity and customer satisfaction.

• Managed service delivery initiatives, ensuring alignment with client expectations and organizational goals.
• Developed and implemented process improvements to enhance operational efficiency across service teams.
• Facilitated communication between stakeholders to identify requirements and resolve service delivery issues.
• Led cross-functional teams in delivering complex projects, driving timely completion and quality outcomes.
• Implemented data-driven approach to ITSM framework enhancements, leveraging analytics to identify pain points, successfully delivering 42% boost in user satisfaction through process optimization and service level improvements.
  • Elevated user satisfaction by 42% through strategic improvements in ITSM framework and platform delivery model, demonstrating customer-centric approach and effective service management leadership.
  • Led multi-year program transitioning technology stacks to cloud infrastructure, aligning with and delivering on CEO's vision for digital transformation, showcasing adeptness in managing large-scale strategic initiatives.
  • Supervised, directed, and mentored technical specialists, administrators, operations, and production management personnel.
  • Controlled IT asset management process, including maintenance of component inventory and related documentation.
  • Maintained regular communication with senior leadership regarding strategic cloud migrations, ensuring alignment with organizational goals and demonstrating effective stakeholder engagement and reporting skills.
  • Developed and established key performance metrics to measure project status, delivering insightful presentations to vice president of transformation services, showcasing strong analytical and communication abilities in leadership context.
  • Routinely delivered presentations on innovation, embracing change, and transformation progress to instill confidence in teams and promote transparency.

• Assessed, designed, and maintained data center infrastructure, focusing on security policies and disaster recovery plans across North American, European, and Chinese facilities, aligning with stringent cybersecurity and operational standards.
• Initiated and executed configuration management best practice, automating server operations and enhancing system deployment efficiency.
• Attained $205,000 in annual savings by engineering tiered storage infrastructure design.
• Cut total disaster recovery RTO (recovery time objective) by 15% with enterprise-wide solutions and automation strategies, including relocation of company's data center to secure, off-site location and implementation of redundancies.
• Consistently exceeded compliance, legal, and security requirements through policy-driven infrastructure design and partnership with Berkshire Hathaway's audit group.

• Led initiatives to document system processes, improving application and infrastructure efficiency.
• Designed backend automated job stream scheduler, streamlining ETL processing across multiple platforms, enhancing data throughput and processing time.
• Ensured system support for scalable deployments, optimizing data handling and operational efficiency, enabling flexible and efficient scaling.
• Developed and implemented backend automation service, seamlessly integrating accounting system with financial reporting system, enhancing operational efficiency and data accuracy for both internal and external clients.
• Authored backend service automation scripts supporting infrastructure team's system deployments in virtual environments, optimizing deployment processes and enhancing system reliability.
• Proactively identified and resolved production process issues, implementing strategies that improved operational efficiency.
• Monitored and tested application performance, identifying potential bottlenecks and collaborating with developers to implement solutions that enhanced system efficiency and reliability.
• Standardized and automated processes using Python and Bash, significantly improving operational efficiency and reducing manual effort by over 30%.
  Collaborated with business stakeholders and end-users to elicit, document, and understand software requirements, ensuring alignment with project objectives and facilitating enhanced project outcomes.
• Authored detailed software requirement documents, user stories, and use cases, ensuring complete traceability throughout the software development lifecycle, contributing to a 20% improvement in project delivery timelines.