Scott E. Tucker
Marietta,GA
Summary
Driven leader with a track record of fostering organizational cohesion and enhancing performance at Sedgwick. Excelled in operational leadership and decision-making, significantly improving team productivity and client satisfaction. Skilled in negotiation and developing talent, achieving notable employee retention and project success.
Overview
18
18
years of professional experience
Work History
Asst. Vice President Claims
Sedgwick
09.2020 - 07.2024
- Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
- Enhanced collaboration between team members by implementing innovative communication tools and fostering an open dialogue culture.
- Implemented data-driven decision-making processes, leading to more informed strategic choices and improved overall performance metrics.
- Improved employee retention rates through the development of comprehensive training programs and mentorship initiatives.
- Fostered strong relationships with key clients, leading to repeat business and a significant increase in customer satisfaction ratings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Director Claims - The Home Depot Account
Sedgwick
09.2015 - 09.2020
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Claims Manager - The Coca-Cola Co. Account
Sedgwick
01.2008 - 09.2015
- Managed teams of adjusters, providing coaching and performance feedback for improved productivity.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Oversaw the management of all litigation.
Claims Supervisor - Pilgrim's Pride Account
Sedgwick
11.2006 - 12.2007
Education
Bachelor of Science - Communications - Major Advertising
University of Tennessee
Knoxville, TNSkills
- Decision Making & Judgment
- Issue Resolution Skills
- Negotiation
- Recruiting and Hiring
- Organizational Development
- Operations Management
- Operational leadership
- Staff Management
Timeline
Asst. Vice President Claims
Sedgwick
09.2020 - 07.2024
Director Claims - The Home Depot Account
Sedgwick
09.2015 - 09.2020
Claims Manager - The Coca-Cola Co. Account
Sedgwick
01.2008 - 09.2015
Claims Supervisor - Pilgrim's Pride Account
Sedgwick
11.2006 - 12.2007
Bachelor of Science - Communications - Major Advertising
University of Tennessee