Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Scott Earl

Scott Earl

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Entrepreneurial and creative Founder passionate about turning innovative ideas into tangible results. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

40
40
years of professional experience

Work History

Founder & CEO

Axcess Outdoors Travel, Inc.
12.2021 - Current
  • After COVID-19 forced the closure of my company Permit-It, I founded Axcess Outdoors Travel, Inc
  • As a travel agency
  • Responsibilities included business management, customer service, industry expertise, technology management, risk management, quality control, and personal development.
  • Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
  • Established a successful business by identifying market needs and developing innovative solutions.
  • Spearheaded marketing initiatives that effectively communicated brand value propositions, resulting in higher customer acquisition rates.

Founder and CEO - Retired

Permit-It, LLC
01.1998 - 02.2021
  • Founded and managed Permit-It, a national permit expediting company
  • Closed the company and retired due to the COVID-19 pandemic.
  • Established a successful business by identifying market needs and developing innovative solutions.
  • Attracted top talent for the company, fostering a collaborative and high-performance work environment.
  • Drove revenue growth by launching new products and services that met customer demands.
  • Expanded the company's geographical reach, opening new markets and increasing profitability.

Sales Manager

McLeod USA
10.1996 - 06.1998
  • Increased phonebook ad sales revenue by 30% by developing and implementing effective sales strategies.
  • The position was phased out as part of the shift to online search engines such as Google.
  • Built long-lasting client relationships through excellent customer service and consistent follow-ups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Shipping/Receiving Manager

Gateway Computers
02.1996 - 10.1996
  • Managed shipping and receiving operations, including strategy, software organization, KPIs, process optimization, team supervision, and relationship management.
  • Streamlined receiving processes by implementing efficient inventory management systems.
  • Enhanced warehouse organization for smoother operations and improved productivity.

Call Center Manager

Gateway Computers
02.1995 - 02.1996
  • Managed a call center of over 200 support professionals, including hiring, training, coaching, data analysis, performance evaluation, goal setting, scheduling, and reporting.
  • Improved customer satisfaction ratings by over 45% by implementing effective call center strategies and employee training programs.
  • Streamlined call center operations for increased efficiency through optimizing scheduling, staffing, and performance tracking processes.

Call Center Representative

Gateway Computers
09.1993 - 02.1995
  • Provided technical support and customer service in a call center environment, including prompt response, issue resolution, redirection, and adherence to communication procedures.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.

President/Owner

Signature Companies, Inc.
02.1984 - 07.1993
  • Started and managed a window-washing company, expanded to construction clean-up, and eventually became a general contracting business
  • Sold the corporation after divorce in 1993.
  • Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.

Education

1 year of college in General Studies -

Colorado State University
Fort Collins, CO
11.1983

Skills

  • Customer Service
  • Client Engagement
  • Strong Team Player
  • Employee Evaluation
  • Technical Support
  • Sales
  • Strategic Planning
  • Operations Management
  • Financial Management
  • Team Management
  • Staff Management
  • Business Development

Timeline

Founder & CEO

Axcess Outdoors Travel, Inc.
12.2021 - Current

Founder and CEO - Retired

Permit-It, LLC
01.1998 - 02.2021

Sales Manager

McLeod USA
10.1996 - 06.1998

Shipping/Receiving Manager

Gateway Computers
02.1996 - 10.1996

Call Center Manager

Gateway Computers
02.1995 - 02.1996

Call Center Representative

Gateway Computers
09.1993 - 02.1995

President/Owner

Signature Companies, Inc.
02.1984 - 07.1993

1 year of college in General Studies -

Colorado State University

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Scott Earl