Scotti Wallace
Bristol
Summary
Proven to excel in fast-paced environments, I leveraged strong multitasking and exceptional customer service skills at Shooters Billiards to enhance guest experiences, achieving 100% customer satisfaction. Expert in cash handling and fostering guest engagement, my proactive approach and empathy significantly contributed to team efficiency and customer loyalty.
Overview
4
4
years of professional experience
Work History
Server
Shooters Billiards
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the pool hall was prepared for seamless service transitions.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
Barback
Lake Compounce
06.2023 - 08.2023
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Worked on a team of 2, serving food, beers, and assorted other beverages.
- Assured that customers were of the legal age when consuming alcohol.
Busser
150 Central
04.2021 - 06.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Swiftly and successfully resolved any conflict resulting in customer satisfaction 100% of the time.
Education
Social Work
Central Connecticut State University
New Britain, CT01-2028
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Patience and composure
- Empathy display
- Positive attitude
Timeline
Barback
Lake Compounce
06.2023 - 08.2023
Server
Shooters Billiards
05.2023 - Current
Busser
150 Central
04.2021 - 06.2022
Social Work
Central Connecticut State University
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