SCOTTIE CLARK
Tullahoma,TN
Summary
Dynamic Parts Manager with a proven track record at KIA OF MURFREESBORO, excelling in inventory management and customer service. Enhanced operational efficiency through streamlined processes and staff training, resulting in improved customer satisfaction. Strong collaborator with a focus on achieving optimal parts availability and fostering vendor relationships.
Experienced with inventory management, supply chain optimization, and team leadership. Utilizes strong organizational skills to maintain accurate stock levels and reduce operational inefficiencies. Track record of enhancing vendor relationships and ensuring seamless parts availability.
Overview
14
14
years of professional experience
Work History
Parts Manager
KIA OF MURFREESBORO
08.2021 - 12.2025
- Managed inventory levels to ensure optimal stock availability and minimize excess parts.
- Streamlined ordering processes, enhancing efficiency in parts procurement and delivery.
- Trained and mentored team members on best practices for parts handling and customer service.
- Developed strong vendor relationships to improve pricing and product availability.
- Oversaw daily operations of parts department, ensuring accurate fulfillment of customer orders.
- Implemented system improvements that reduced order processing times by standardizing workflows.
- Collaborated with service department to align parts availability with repair schedules and customer needs.
- Analyzed sales trends to forecast demand and adjust inventory accordingly for peak periods.
Service and Parts Manager
Russell Barnett Kia
01.2012 - 08.2021
- Oversaw daily operations of service and parts department, ensuring optimal workflow and productivity.
- Managed inventory levels, utilizing software systems to track parts availability and order fulfillment.
- Trained and mentored staff on customer service best practices and product knowledge.
- Developed strategies to enhance service delivery, improving customer satisfaction ratings.
- Maintained accurate records of all transactions, supporting financial reporting requirements and aiding in budgeting efforts.
- Increased customer satisfaction by implementing efficient service and parts management strategies.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing targeted coaching as needed.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
High School Diploma -
FRANKLIN COUNTY HIGH SCHOOL
Winchester, TN05-1994
Skills
- Customer service
- Invoice processing
- Inventory management
- Ordering parts
- Scheduling and planning
- Vehicle diagnostics
- Sales support
- Warranty administration
- Employee evaluation
- Positive attitude
- Teamwork and collaboration
- Service operations
Timeline
Parts Manager
KIA OF MURFREESBORO
08.2021 - 12.2025
Service and Parts Manager
Russell Barnett Kia
01.2012 - 08.2021
High School Diploma -
FRANKLIN COUNTY HIGH SCHOOL