Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scottie Gajewski

Valrico

Summary

Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in a fine dining environment.

Overview

22
22
years of professional experience

Work History

Server

Olive Garden Restaurant
01.2024 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Inspected dishes and utensils for cleanliness.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Checked guests' identification before serving alcoholic beverages.

Server

Olive Garden Restaurant
09.2023 - 12.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Inspected dishes and utensils for cleanliness.

Co-Owner & Pet Care Provider

Fuzzy Friends Pet Care
09.2008 - 05.2023
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Enhanced business operations by implementing efficient management strategies and streamlining processes.
  • Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
  • Implemented regular performance reviews for staff members to address concerns proactively and provide constructive feedback for continuous improvement.
  • Developed a strong company culture, fostering teamwork and collaboration among staff members.
  • Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Established foundational processes for business operations.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Assistant Manager

Panera Bread
02.2007 - 11.2009
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Server/Team Leader

Old Chicago
01.2006 - 02.2007
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Host / Server / Bartender / Cook

American Cafe
05.2003 - 01.2006
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Completed daily side work and opening and closing duties without fail.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.

Education

High School Diploma -

East Bay
Gibsonton, FL
05.2005

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Supply restocking
  • Table bussing

Timeline

Server

Olive Garden Restaurant
01.2024 - Current

Server

Olive Garden Restaurant
09.2023 - 12.2023

Co-Owner & Pet Care Provider

Fuzzy Friends Pet Care
09.2008 - 05.2023

Assistant Manager

Panera Bread
02.2007 - 11.2009

Server/Team Leader

Old Chicago
01.2006 - 02.2007

Host / Server / Bartender / Cook

American Cafe
05.2003 - 01.2006

High School Diploma -

East Bay

Similar Profiles

CREATE PROFILE
Scottie Gajewski