Scottie Katz
Sarasota
Summary
Dynamic professional skilled in customer service, data entry, and project management. Committed to enhancing guest relations and improving operational efficiency.
Overview
3
3
years of professional experience
Work History
Assistant
Katz Plumbing
Sarasota
01.2023 - Current
- Assisted with project documentation and maintained organized files.
- Communicated with clients to address inquiries and provide information.
- Entered data into databases accurately and efficiently.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
Hostess/Server Assistant
Bonefish Grill
Sarasota
09.2024 - 11.2025
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Built positive relationships with other front-of-house and kitchen staff.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Managed reservations and seating arrangements efficiently for optimal flow.
- Coordinated with servers to ensure timely service and guest satisfaction.
- Assisted in training new staff on hosting procedures and customer service standards.
- Maintained cleanliness and organization of the entrance and waiting areas.
- Handled guest inquiries and complaints with professionalism and empathy.
- Collaborated with kitchen staff to communicate special requests or dietary needs.
- Engaged in team meetings to discuss service improvements and operational updates.
- Greeted guests warmly upon arrival, seating them promptly.
Fast Food Worker
Chick-fil-A
Sarasota
02.2023 - 06.2024
- Provided excellent customer service during peak hours and busy shifts.
- Prepared and assembled customer orders accurately and efficiently.
- Assisted in training new employees on company procedures and best practices.
- Managed cash register transactions and processed payments swiftly.
- Stocked inventory supplies to support daily operations effectively.
- Maintained knowledge of menu items to answer customer inquiries confidently.
- Greeted customers and took their orders in a friendly and efficient manner.
- Made and served coffee, tea and fountain drinks.
- Monitored kitchen equipment such as fryers and ovens to ensure proper functioning and safety compliance.
- Replenished beverages throughout shift ensuring availability at all times.
- Maintained safe food handling practices to prevent germ spread.
- Scrubbed and polished counters to remove debris and food.
Education
High School Diploma -
Braden River High School
Bradenton, FL03-2025
Skills
- Customer service
- Effective communication
- Team collaboration
- Data entry
- Project management
- Time management
- Meeting coordination
- Inventory management
- Guest relations
- Support services
Timeline
Hostess/Server Assistant
Bonefish Grill
09.2024 - 11.2025
Fast Food Worker
Chick-fil-A
02.2023 - 06.2024
Assistant
Katz Plumbing
01.2023 - Current
High School Diploma -
Braden River High School