Scottie Sellers
Oxford,AL
Summary
Resourceful Installation and Service Technician known for high productivity and efficient task completion. Specialize in troubleshooting, preventive maintenance, and system upgrades. Possess strong technical aptitude, problem-solving abilities, and manual dexterity. Excel in customer service, communication, and teamwork to ensure optimal operation and client satisfaction.
Overview
23
23
years of professional experience
Work History
Installation and Service Technician
Overhead Door Co.
Anniston, AL
11.2001 - Current
- Conducted on-site installation of equipment and services for customers.
- Provided technical support to customers over the phone or in person.
- Maintained accurate records of all service calls, installations and repairs.
- Installed wiring systems, network cables and other related components as required.
- Ensured that all safety procedures were followed during installations and repairs.
- Created detailed reports of work performed on each job site.
- Developed a deep understanding of product features and functionality to provide better service to customers.
- Identified potential upgrades or additional products for customers based on their needs.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Assisted with training new technicians when needed.
- Replaced defective parts in accordance with warranty requirements.
- Demonstrated strong problem solving skills to quickly identify root cause of issues.
- Participated in team meetings to discuss strategies for improving customer satisfaction.
- Stayed up-to-date with industry trends and best practices for installation and service processes.
- Collaborated with other departments within the organization to ensure successful completion of projects.
- Worked with team members to install and maintain equipment.
- Performed job tasks while complying with company's safety procedures and guidelines.
- Repaired equipment with new parts and replaced inoperable items.
- Provided key information to customers, educating on equipment, products, and services.
- Maintained clean tools, test equipment and work motor vehicles.
- Dispatched to various sites to perform maintenance on failed equipment.
- Managed inventory of tools and equipment, ensuring availability for scheduled installations.
- Adapted installation techniques to accommodate unique customer environments and requirements.
- Troubleshot and resolved technical issues, minimizing downtime and maintaining high customer satisfaction.
- Provided emergency on-call support for critical issues, ensuring rapid resolution of technical problems.
Education
High School Diploma -
Munford High School
Munford, AL05-1996
Skills
- INSTALLING TROUBLE SHOOTING DISASSEMBLY OF COMMERCIAL, RESIDENTIAL GARAGE DOORS AND OPERATORS
- INSTALLATION OF DOCK SEALS, DOCK LEVELERS, EDGE DOCKS AND TRUCK RESTRAINTS
- WELDING (ARC WELDER)
- TORCH
- PROGRAMING AND MAINTENANCE ON COMEMERCIAL RESIDENTIAL OPERATORS
- CUTTING AND FRAMING DOORWAYS IN COMMERCIAL/RESIDENTIAL HOMES AND OR BUILDINGS
- RUNNING MAN LIFTS SUCH AS SICCORS LIFT, GENIE LIFTS, BOOME LIFTS AND MORE
- HEAVY MACHINERY SUCH AS BOBCAT, LOWELL, FORKLIFT, BACKHOE AND DOZER
- DETAIL FABRICATION
- DAILY USE OF COMPANY TRUCK AND TOOLS
Timeline
Installation and Service Technician
Overhead Door Co.
11.2001 - Current
High School Diploma -
Munford High School
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