Scottie Tabourn

• Hired and managed sub contractors to maximize productivity while training staff on best practices and protocols.
• Enhanced company performance by implementing strategic plans and overseeing daily operations.
• Negotiate high-value contracts that maximized profitability while mitigating risks for the organization
• Built high performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes
• Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
• Interacted well with customers to build connections and nurture relationships.

• Fostered lasting relationships with customers through effective communication resulting in long-term loyalty and expanded client base.
• Maintained current knowledge of evolving changes in marketplace.
• Assisted management in setting product pricing strategies based on competitive analysis findings.
• Managed essential personnel data and records using HouseCall Pro CRM.

• Supervised staff of 25 in day-to-day activities.
• Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
• Evaluated operations and personnel for safety and health regulations compliance.
• Conducted inspections of facility grounds, external structure, systems and equipment.
• Worked closely with vendors to maintain equipment warranties, ensuring timely repairs or replacements when needed.
• Contributed to organizational growth by supporting the onboarding of new employees and ensuring they had a comfortable work environment.
• Collaborated closely with architects during new construction projects, providing input on best practices for efficient facility design for HVAC systems.
• Managed a team of technicians, providing training and guidance for improved performance and professional development.
• Implemented preventive maintenance schedule, significantly reducing downtime and repair costs for customers.
• Ordered, maintained and distributed supplies and inventory.
• Responsible for hiring and training of new comfort advisors
• Created residential sales program producing 500k in sales in 2019, and increased commercial sales by 50%
• Collaborated with local programs: NC Housing Authorities (Greenville and Rocky Mount NC) and USDA
• Developed strong relationships with key clients, leading to increased customer satisfaction and retention rates.
• Assisted in the development and execution of successful marketing campaigns, increasing brand awareness and generating leads.
• Implemented new CRM system for better tracking of customer interactions and sales outcomes.
• Increased customer retention rates by developing and implementing comprehensive follow-up strategy post-sale.
• Piloted customer loyalty program, which led to increased repeat business and stronger customer relationships.
• Optimized inventory management practices, reducing overhead costs while ensuring product availability aligned with sales trends.
• Negotiated with vendors to secure more favorable terms, directly impacting bottom line by reducing cost of goods sold.
• Implemented new lead generation process, significantly increasing volume of qualified leads reaching sales team.
• Built relationships with customers and community to establish long-term business growth.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Managed revenue models, process flows, operations support, and customer engagement strategies.
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
• Establish partnership with System Vision to offer high efficient HVAC products that would enable customers to reduce their carbon footprint
• Collaborated with NC Works Trade Program to produce skilled laborers
• Created customer lead system operating several businesses simultaneously which has increased customer retention
• Has worked with multiple General Contractors to complete 70 New Construction Homes providing Full HVAC Installs

• Managed day-to-day business operations.
• Assisted clients in achieving maximum savings with expert knowledge of current tax laws and regulations.
• Established lasting relationships with clientele through exceptional customer service and communication skills.
• Delivered accurate tax returns by meticulously assessing deductions, credits, and exemptions.
• Streamlined the tax filing process for clients by implementing effective organization and documentation methods.
• Utilized tax software to prepare returns and meet deadlines.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Optimized team hiring, training and performance.

• Direct the daily activities of sales associates in an effort to increase customer satisfaction, grow retention, grow revenue, and drive standards of excellence
• Controlled costs to keep business operating within budget and increase profits.
• Key Achievements:
• Created a strong sales culture that resulted in store sales growth
• Top retail sales associate responsible for uncovering additional needs while servicing customers which improved customer retention
• ACCOMPLISHMENTS:
• Youngest store manager in district (age 21)
• Completed Manger In Training program 2000
• Attended the High Performers academy program Dallas Texas 2003

• Responded to building emergencies and managed repairs.
• Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
• Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
• Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
• Achieved cost savings through negotiating service contracts, leveraging long-term relationships with trusted suppliers.
• Investigated problems and determined appropriate remedies.
• Evaluated subcontractor performance for quality assurance purposes, maintaining strong partnerships while holding service providers accountable for their work.
• Controlled expenses to meet budget requirements.
• Oversaw facility renovations, ensuring ADA compliance and adherence to local building codes.
• Improved facility efficiency by implementing preventive maintenance plans and streamlining work order processes.
• Maintained HVAC, temperature control, electrical and building automation systems.
• Interviewed, hired, and trained qualified maintenance employees.
• Maintained regulatory compliance by staying up-to-date on relevant laws, codes, standards, such as OSHA requirements.
• Evaluated facility operations and personnel for safety and health regulations compliance.
• Created management reports outlining important facility statistics.
• Coordinated events setup and teardown effectively, ensuring minimal disruption to regular facility operations.
• Supervised staff of [Number] in day-to-day activities.
• Provided mentorship and guidance to junior staff members, fostering a positive work environment that promoted professional growth.
• Reduced energy consumption through regular audits and implementation of energy-saving initiatives.
• Accounted for building usage and organizational needs when planning maintenance activities.
• Established emergency response procedures, effectively managing crisis situations with minimal disruption to operations.
• Developed and implemented safety protocols, resulting in reduced workplace accidents and increased employee satisfaction.
• Drove continuous improvement of processes and systems operation.
• Enhanced building security with the installation of access control systems, surveillance cameras, and improved lighting.
• Led cross-functional teams to complete complex facility projects on time and within budget constraints.
• Collaborated with stakeholders to develop capital improvement plans that aligned with organizational goals and budgets.
• Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
• Documented records on pricing, energy consumption and activity reports.
• Utilized benchmarking data to identify best practices in the industry, leading continuous improvement initiatives within the facilities management team.
• Coordinated space planning efforts to optimize facility usage and accommodate changing business needs.
• Analyzed building control and HVAC system performance and recommended improvements.
• Implemented waste reduction initiatives by introducing recycling programs and partnering with environmentally responsible vendors.
• Performed start-up functions on systems based on project plans, specifications and contract documents.
• Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
• Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
• Maintained inventory and ordered supplies to keep facility resources readily available.
• Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
• Conducted inspections of facility grounds, external structure, systems and equipment.
• Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
• Monitored electricity, gas and water systems for proper function to minimize costs.
• Tracked and documented operational and financial records to perform analysis of performance and costs.
• Led facility management staff and consultants in producing business plan that focused on facility operations.
• Managed parking and transportation systems by monitoring parking areas and transport services to promote easy accessibility for occupants.
• Ordered, maintained and distributed supplies and inventory.
• Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
• Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
• Maintained facility grounds, equipment, and safety compliance.
• Prepared reports and schedules with accuracy.
• Reviewed and oversaw construction and renovation projects.
• Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
• Developed and oversaw budgets for facilities and worked within cost restraints.
• Oversaw annual budget to handle supply, labor and maintenance needs.
• Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
• Held classes to teach staff facility procedures.

Successful project completion with Federal Government as a sub contractor (THAC, TCB) :?

REBUILD NC 2023

REBUILD NC 2021

Successful project completion with local Housing Authorities: Greenville Housing Authority and Rocky Mount Housing Authority?

- current contracts with GHA (HVAC, Preventative Maintenance, Projects for 1100 units)

Successful project completion in residential setting (called ? working with 8 general contractors ) total 65 homes (Revitalization Projects)

Projects completed: Residential, commercial (including hotels, churches, & daycares)

Community Involvement:

JRBL (Jackie Robinson Baseball League)

JRBL Mentorship Program

Special Olympics of Pitt County, NC

ECBL (Exceptional Communities Baseball League)

RealTalk4Youth

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Met project deadlines without sacrificing build quality or workplace safety.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
• Identified plans and resources required to meet project goals and objectives.
• Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Monitored project performance to identify areas of improvement and make adjustments.
• Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
• Provided detailed project status updates to stakeholders and executive management.
• Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
• Managed projects from procurement to commission.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
• Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
• Coordinated material procurement and required services for projects within budget requirements.
• Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
• Negotiated and managed third-party contracts related to project deliverables.
• Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
• Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
• Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
• Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
• Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
• Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
• Proved successful working within tight deadlines and a fast-paced environment.
• Maintained compliance with industry standards and regulations, conducting regular audits and updates to project practices.
• Improved stakeholder satisfaction with detailed project updates and proactive issue resolution.
• Ensured projects aligned with strategic objectives, working closely with senior management to refine project goals.
• Achieved significant improvements in project quality by establishing rigorous quality control processes.
• Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
• Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum.
• Streamlined project initiation processes, enabling quicker transition from planning to execution.
• Developed comprehensive risk management plans, minimizing project delays and unexpected challenges.
• Fostered culture of continuous improvement, conducting post-project reviews to identify lessons learned and best practices.
• Enhanced project visibility, implementing dashboard and reporting tools for real-time progress monitoring.
• Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies.
• Reduced project costs, negotiating contracts with suppliers and optimizing resource allocation.
• Achieved high levels of team engagement and morale by promoting collaborative and inclusive work environment.
• Streamlined procurement process for project materials, reducing wait times and avoiding potential delays.
• Promoted innovation within project teams, encouraging exploration of new tools and methodologies to enhance project outcomes.
• Enhanced team performance with targeted training programs, addressing skill gaps and promoting professional development.
• Enhanced project delivery times by streamlining communication channels between development and operations teams.
• Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.
• Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
• Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
• Monitored project progress, identified risks and took corrective action as needed.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Maintained open communication by presenting regular updates on project status to customers.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Reported regularly to managers on project budget, progress, and technical problems.
• Developed and implemented project plans and budgets to ensure successful execution.
• Sourced, vetted and managed vendors needed to accomplish project goals.
• Facilitated workshops to collect project requirements and user feedback.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Recruited and oversaw personnel to achieve performance and quality targets.
• Analyzed project performance data to identify areas of improvement.