SCOTT M. COLE
Senior Vice President - Sales/Marketing/Business Development
Sugar Land,TX
Summary
Multi-faceted Business Process Outsourcing Executive with a successful track record in both Sales and Operations. 12 years of experience in Senior Executive Management with decision authority over various departments including Legal, Human Resources, Treasury & Finance, IT Infrastructure & Applications and Operations and Sales/Marketing. Facilitated the change in ownership of current employer from a family owned business to Private Equity. Managed all external lobbying efforts at the Federal, State and local levels.
Overview
40
40
years of post-secondary education
33
33
years of professional experience
Work History
Senior Vice President
GC SERVICES
01.2000 - Current
- Marketing – Responsible for all aspects of Sales and Marketing for the company.
- Managed successive growth of contributory profit in excess of 20%, with the development of new programs in both the public and private sectors.
- Re-engineered our go-to-market strategy in response to COVID-19 including a complete rebrand of company website, outbound communications and targeted verticals which include: Home Delivery Services, Retail good & services, Government, Telecommunication, Utilities, Banking and Finance.
Vice President of Marketing
01.1997 - 01.2000
- Responsible for the nationwide marketing efforts for the following industries: Education Loans, Tax Liabilities, Child Support Obligations, and Delinquent Court Receivables.
Assistant Vice President
01.1995 - 01.1997
- Marketing — Guided the professional development of a sales force comprised of 8 marketing professionals whose primary focus is to develop collection/customer service solutions for the Public Sector.
Marketing Manager
Los Angeles, California
01.1993 - 01.1995
- Planned and executed the marketing strategy resulting in the expansion of our court related collection operation to more than 75 local jurisdictions that has produced in excess of $750 Million in revenues generated for the participating Counties.
Regional Account Manager
Los Angeles, California
01.1990 - 01.1993
- Responsible for the design, development and implementation of new third party collection programs.
- Introduced a program that is responsible for having produced in excess of $50 Million in Profit for GC Services over the last 10 years and supporting a dedicated staff of 300+.
Assistant Manager, Operations
GC Services LP
San Diego, CA
05.1988 - 07.1990
- Operations, Technical Development and Staffing—Recruited, supervised, and guided the professional development of accounts receivable management staff.
- Led the technical effort to integrate the operations of new STAR and Skip-trace Engine processes into the existing operations.
Education
Bachelor of Science - Business Administration, Management
San Diego State University
San Diego, CA 08.1983 - 05.2021
Minor - Spanish
San Diego State University
San Diego, CA 08.1984 - 12.1986
Skills
Bankingundefined
Accomplishments
The first consumer focused Judicial System Recovery program designed to help individuals and businesses resolve their delinquent fines, fees, forfeitures and assessments. Designed and trained contact center staff to interact with consumers through various channels of communication on the status and ways consumers could resolve court related obligations by facilitating court appearances, community service and installment plans.
Affiliations
Member from 1991 to 2000, participating as a sponsor and contributor of annual conferences
2010: Chairman; Imperial Redevelopment Committee
2013: Board Member; Oyster Creek Property Owners Association
2014 - 2015: President; Oyster Creek Property Owners Association
2016-2017: Board Member; Oyster Creek Property Association
2018-Current: Architectural Committee; Oyster Creek Property Association
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Awards
Marketing Manager of the Year: 1997
Marketing Manager of the Year: 1995
Marketing Representative of the Year: 1993
Marketing Manager of the Year: 1992
Rookie Marketing Representative of the Year: 1991
Top Gun Assistant Manager, Operations: 1989
Top Gun Collection Agent, Operations: 1988
Timeline
Senior Vice President
GC SERVICES
01.2000 - Current
Vice President of Marketing
01.1997 - 01.2000
Assistant Vice President
01.1995 - 01.1997
Marketing Manager
01.1993 - 01.1995
Regional Account Manager
01.1990 - 01.1993
Assistant Manager, Operations
GC Services LP
05.1988 - 07.1990
Minor - Spanish
San Diego State University
08.1984 - 12.1986
Bachelor of Science - Business Administration, Management
San Diego State University
08.1983 - 05.2021
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