Scott Kansas
Waxahachie,TX
Summary
Strategic technology executive with 25+ years transforming IT organizations into customer-centric business partners that drive measurable outcomes and accelerate digital transformation across global enterprises in financial services, healthcare, technology, manufacturing, utilities, and government. Deep expertise spans innovation and product development to mission-critical IT operations, infrastructure management, and enterprise systems optimization. Recognized for building high-performing cross-functional teams and fostering trusted partnerships with C-suite executives, stakeholders, and vendors across international operations. Known for translating complex business challenges into scalable technology solutions that deliver both immediate results and sustainable long-term value. Adept at change leadership, aligning technology investments with strategic business priorities, and cultivating cultures of innovation, agility, and continuous improvement in fast-paced, dynamic environments.
Overview
43
43
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Director, Information Technology
Allied Pilots Association (APA)
Fort Worth, TX
03.2022 - Current
- Transformed IT organization from a tactical service provider into a strategic business partner supporting 28,000+ members. Lead a comprehensive application ecosystem including ERP, CRM, legal management, and member services platforms. Drive customer-focused innovation initiatives while ensuring operational excellence and cost-effective service delivery across all technology operations.
- Strategic IT Transformation & Business Partnership:
- IT Strategy & Roadmap Development: Established multi-year technology strategy aligned with organizational objectives, creating executive visibility through governance frameworks and delivering measurable business value; positioned IT as a trusted advisor to senior leadership on digital transformation initiatives
- Customer-Centric Service Delivery: Redesigned IT operating model implementing ITIL-based framework using ManageEngine ServiceDesk, improving customer satisfaction scores by 40% and reducing mean time to resolution by 35% through SLA-driven processes and proactive communication
- Application Portfolio Optimization: Established governance framework using Planview for portfolio management, providing executive visibility into project status, resource allocation, and financial performance; rationalized application landscape, reducing total cost of ownership by 22%
- Innovation & Business Value Creation: Championed enterprise-wide initiatives that enabled operational efficiency and business growth, including cloud migration, reducing costs by 35%, microservices architecture, reducing downtime by 35%, and improved deployment velocity by 45%
- Enterprise Applications & Digital Transformation:
- Epicor ERP Modernization: Leading enterprise-wide upgrade from Epicor Enterprise to Epicor Kinetic, partnering with cross-functional business leaders across manufacturing, supply chain, finance, and operations to ensure seamless transition; managing requirements analysis, configuration, testing, and deployment while enabling business process improvements
- Change Management & User Adoption: Driving organizational change management strategy for ERP transformation, providing comprehensive training programs and stakeholder engagement initiatives; drafting functional specifications for custom enhancements aligned with business objectives
- Salesforce CRM Implementation: Championed enterprise-wide Salesforce adoption for Customer Relationship Management and Contract Administration teams, leading requirements gathering, vendor selection, system design, and deployment; enabling improved customer engagement and operational insights
- Enterprise Architecture & Integration: Designed and implemented Azure Kubernetes Service (AKS) microservices architecture with service bus integration, achieving 35% reduction in system downtime and 45% increase in deployment speed through container orchestration and automated scaling
- Strategic Vendor Partnership Management: Serve as primary relationship owner for implementation partners and software vendors, driving accountability, cost control, and quality delivery; negotiated and managed contracts exceeding $5M annually while fostering collaborative partnerships
- Operational Excellence & Team Leadership:
- High-Performing Team Development: Built and mentored a cross-functional technology team including architects, developers, project managers, and support staff; institutionalized agile project management using Azure DevOps, implementing Scrum practices that improved delivery velocity by 40%
- Budget & Financial Management: Developed and managed multi-million-dollar IT budget, aligning technology investments with strategic business objectives while optimizing operational costs and demonstrating clear ROI on technology initiatives
- Process Transformation: Created comprehensive change control processes and data governance policies, ensuring system integrity and compliance; implemented metrics and reporting dashboards providing real-time visibility into application performance and business impact
- Major Project Success:
- Microsoft 365 Enterprise Migration: Directed complete cloud transition of Exchange, SharePoint, and OneDrive from on-premises infrastructure, reducing operational costs by 35% while improving system reliability and user experience; enabled remote workforce capabilities
- Critical Project Recovery: Rescued failing $10M+ Web 2.0/Sitecore development initiative, delivering production system on time and under budget through restructured governance, enhanced testing protocols, and CI/CD pipeline implementation
- LegalFiles Platform Transition: Led migration from legacy Case&Point system to LegalFiles, improving workflow automation and integration capabilities for the legal operations team
- Technologies: Epicor Kinetic (Enterprise upgrade), Salesforce CRM, Microsoft 365, Azure Cloud Platform, Sitecore, ServiceNow/ManageEngine, Planview, Azure DevOps, LegalFiles
Foreign Service Officer - Facilities & Technology Management
U.S. Department of State
Washington, DC
02.2014 - 03.2022
- Provided strategic technology and operational leadership supporting U.S. diplomatic missions across Guatemala, Mozambique, and Germany. Managed global enterprise systems, vendor relationships, cross-cultural teams, and mission-critical service delivery across diverse international environments. Demonstrated ability to drive operational excellence while navigating complex stakeholder relationships in fast-paced, high-stakes settings.
- Global Operations & Strategic Leadership:
- Cross-Cultural Team Leadership: Led teams of 15-25 personnel, including engineers, technicians, and administrative staff across multiple international locations; fostered collaboration across cultural boundaries while ensuring consistent service delivery standards
- Stakeholder Management: Partnered with embassy leadership, U.S. government agencies, and local authorities to align technology operations with diplomatic mission objectives; translated technical capabilities into business value for non-technical stakeholders
- Process Transformation & Cultural Change (Maputo): Redesigned service delivery processes and workflows, reducing outstanding work orders by 65% and increasing customer satisfaction (ICASS) scores by 13% year-over-year through operational excellence and team development initiatives
- Operational Excellence (Guatemala): Implemented individualized training plans and system improvements, achieving 98% on-time service completion and 50% reduction in unscheduled work requests; created a performance metrics culture, driving continuous improvement
- Enterprise Systems & Technology Innovation:
- IoT Analytics Platform (MeterNet): Led enterprise-wide deployment of AWS-based IoT platform integrating building automation, utilities monitoring, and predictive analytics; achieved 10.4% reduction in operational costs through data-driven insights and proactive maintenance
- Building Automation Systems (BAS): Oversaw implementation and management of enterprise BAS platforms across multiple facilities, ensuring integration using open standards (BACnet, IP protocols); improved energy efficiency and operational visibility
- CMMS Implementation: Spearheaded deployment of GMMS (Computerized Maintenance Management System) for preventative maintenance, asset management, and resource planning across facilities operations; enabled data-driven decision-making
- Mobile Enterprise Solutions: Deployed iPad-based mobile solutions enabling field teams to access enterprise applications and data, improving operational efficiency and real-time decision-making capabilities
- Vendor & Contract Management:
- Strategic Vendor Partnerships: Served as Contracting Officer with $250K warrant authority, managing vendor relationships, RFP development, contract negotiations, and performance oversight; established accountability frameworks ensuring quality delivery
- Regional Contract Management: Established regional service contracts for elevator maintenance, security equipment, janitorial services, and grounds management across Berlin, Hamburg, and Leipzig operations
- Inventory Optimization: Introduced analytics-driven inventory management using KPIs and JIT principles, reducing obsolete inventory by 75% and carrying costs by 55% while maintaining service levels
- Budget & Financial Leadership:
- Budget Development & Management: Developed and managed annual operating budgets exceeding $2M for facilities, technology, and operational services; reduced overall facility operational costs by 15% through strategic vendor consolidation and process improvements
- Major Capital Projects: Directed $1M+ electrical, plumbing, and fire/life safety upgrade projects (Maputo); managed post-wide water infrastructure expansion supporting 650+ personnel
- Awards: Superior Honor Award (2021)
- Meritorious Honor Awards (2016, 2017, 2018)
- Certificate for O&M Excellence Gold-Level 5 (2022)
Director, Information Technology
MDA Information Systems, LLC
Gaithersburg, MD
05.2011 - 01.2014
- Led enterprise IT strategy and operations for geospatial intelligence and weather analytics company serving government and commercial sectors. Directed application development, infrastructure operations, and managed services teams supporting manufacturing and SaaS product lines. Positioned IT as strategic business enabler driving innovation and operational efficiency.
- Strategic IT Leadership & Business Value:
- Centralized Development Organization: Established centralized software development organization standardizing application lifecycle management, source control (Bitbucket/Git), project management (Jira), and CI/CD processes (Bamboo/Jenkins); improved delivery predictability and code quality
- PMO & Service Management: Established PMO organization leveraging PMI and ITIL best practices, improving service delivery metrics and customer satisfaction; implemented ManageEngine ServiceDesk for incident, problem, and change management
- Team Excellence: Built and led managed application services team providing 24x7 support for production systems; achieved 100% staff retention while scaling team to support business growth through mentorship and career development initiatives
- Enterprise Applications Portfolio:
- OASIS: Big Data social media analytics platform (Python, PostgreSQL, MongoDB)
- Weather Desk: Real-time weather modeling and forecasting portal (PHP, MySQL)
- Precision Edge: ESRI ArcGIS-based SaaS precision agriculture platform (C#, PostgreSQL)
- Agrilogic: OpenGeo web mapping and crop insurance application (C#, PostgreSQL)
- GeoCue: Commercial geospatial production workflow system supporting 40-node processing cluster
- System Architecture & Integration:
- Complex System Integration: Designed system integrations between enterprise applications, geospatial processing systems, and external data sources; established data governance and integration frameworks ensuring data quality and system reliability
- SharePoint Enterprise Deployment: Led SharePoint deployment for enterprise content management, workflow automation, and regulatory compliance (CSOX, ISO 9001)
- Infrastructure & Cloud Operations:
- Infrastructure Modernization: Executed infrastructure modernization reducing incremental costs by 40% through VMware vCloud Suite virtualization; managed 1.5PB+ enterprise storage environment using HDS, EMC VPLEX, and VNX arrays
- Network Transformation: Upgraded network infrastructure with next-generation firewalls (Check Point), load balancers (Kemp), and Force10 switches
- Data Center Leadership: Led 15,000 sq ft data center build-out for NGA FGCM contract supporting 100 employees
- Budget & Vendor Management:
- Financial Leadership: Developed and managed $8M+ annual IT budget covering applications, infrastructure, and managed services; negotiated enterprise licensing agreements and professional services contracts
- Strategic Vendor Relationships: Managed strategic vendor relationships with Microsoft, VMware, EMC, Atlassian, ESRI, and others
- Business Continuity & Compliance:
- BCP/DR Programs: Developed comprehensive BCP/DR plans with multi-site backup, recovery, and failover capabilities
- Regulatory Compliance: Ensured compliance with Canadian Sarbanes-Oxley (CSOX), ISO 9001, NISPOM, and DSS requirements
Vice President of Engineering
Alvion, LLC (Acxiom)
Cape Coral, FL
07.2005 - 05.2011
- Managed enterprise application operations for ListKey SaaS e-commerce platform serving information and database marketing industry. Directed on/offshore development teams, ETL operations, database administration, and managed services supporting manufacturing and fulfillment operations.
- Strategic Leadership & Global Operations:
- Global PMO Development: Established global PMO organization implementing best practices for requirements management, change control, and acceptance testing; introduced DSDM Agile methodology with MoSCoW prioritization and time-box controls, enabling cost-effective repeatable deployments
- Global Development Centers: Established offshore development centers in Ukraine (25K sq ft) and the Philippines (7K sq ft), enabling follow-the-sun support model; built and managed cross-functional team including developers, DBAs, system administrators, and operations staff
- Enterprise Application Management:
- Platform Operations: Oversaw day-to-day operations of ListKey platform supporting list count, fulfillment, and sales automation for major database marketing organizations; led requirements gathering, system design, and deployment projects for enterprise customers
- Data Integration Excellence: Managed complex data integration workflows including address standardization, deduplication, NCOA, geocoding, and cross-database augmentations; standardized ETL processes using SSIS, SSRS, and PostalSoft products, significantly improving data quality
- Infrastructure & Data Center Management:
- Server Consolidation: Architected server consolidation program using VMware ESX and IBM BladeCenter, reducing data center footprint; deployed Zenoss for application and infrastructure monitoring
- Data Center Migration: Led seamless data center migration from Tampa, FL to 60,000 sq ft Acxiom facility in Conway, AR; managed facilities operations, UPS, HVAC, and vendor contracts, reducing operational costs by 15%
- Business Continuity: Developed comprehensive disaster recovery and business continuity plans with crisis management procedures
Owner (CTO/Technical Architect/Consultant)
SPK Consulting, Inc
Saunderstown, RI
10.1999 - 06.2005
- Provided enterprise application architecture, system integration, and strategic consulting services to financial services, appraisal, and media companies.
- Key Engagements:
- NAV Technologies (Acting CTO): Built global, load-balanced financial application infrastructure for independent asset managers; designed real-time data integration with Bloomberg/S&P Comstock and custodial banks; led system architecture for Oracle 10g-based platform
- TimesSquare2000.com: Architected one of the largest millennium websites featuring live video streaming and interactive content; managed multi-site infrastructure across NY, NJ, CO, and CA
- S.L.F. Appraisal: Delivered custom appraisal management applications across eleven New York and Connecticut locations; managed technical personnel and project delivery
- Agile Methodology: Implemented DSDM Agile methodology, reducing project costs by 17.5% while ensuring on-time delivery
Practice Manager - Custom Development/Technical Architecture
Oracle Corporation
New York, NY
09.1997 - 10.1999
- Led Oracle Consulting Services Custom Development & Technical Architecture Group, providing enterprise application implementation leadership for Fortune 500 clients. Specialized in Oracle Financials and ERP implementations across manufacturing, healthcare, consumer goods, and media sectors.
- Oracle Financials & ERP Implementation Leadership:
- Full-Lifecycle ERP Implementations: Led implementations of Oracle Financials (General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets) and Oracle ERP modules including Manufacturing, Inventory Management, Order Management, and Purchasing for major enterprise clients
- Business Analysis & Solution Design: Analyzed complex business processes across finance, supply chain, manufacturing, and operations; translated business requirements into technical specifications and system configurations; designed integrations with legacy systems and third-party applications
- Custom Development & Extensions: Led custom development efforts including Oracle Forms, Reports, PL/SQL procedures, and database customizations to extend standard Oracle functionality
- Technical Architecture: Designed scalable Oracle ERP architectures including database design, application server configuration, and infrastructure planning supporting high-availability requirements
- Major Client Engagements:
- Kodak (SAP Implementation): Provided Oracle Database and Enterprise Architecture support for the largest SAP implementation in the world at that time; designed and optimized Oracle database infrastructure supporting SAP R/3 modules across global manufacturing operations
- Nestle/Perrier: Oracle ERP implementation supporting manufacturing facilities; provided M&A technical due diligence for bottling plant acquisitions
- Oxford Health Plans: Oracle Financials and custom application development for healthcare operations
- Bertelsmann: Oracle ERP implementation and system integration for media and publishing operations
- 1-800-Flowers: Oracle Financials and e-commerce integration for retail distribution operations
- Methodology & Project Management:
- Structured Implementation Approach: Applied Oracle Applications Implementation Methodology (AIM) and Custom Development Method (CDM); utilized Oracle CASE Method and Project Management Methodology (PJM) ensuring structured, repeatable delivery
- Cross-Functional Team Leadership: Managed implementation teams including functional consultants, technical developers, DBAs, and business analysts; led "Fast-Track" implementations delivering accelerated time-to-value
- Business Development & Client Management:
- Revenue Leadership: Ranked top two leaders for consulting sales performance, contributing to $40M+ in revenue over two years; built trusted advisor relationships with C-level executives, translating business strategy into Oracle ERP solutions
Principal Consultant - Southeast
Technology Solutions Company
01.1996 - 01.1997
Project Manager - Sales & Marketing
Oxford Health Plans
01.1995 - 01.1996
- Led CRM and marketing systems initiatives for major healthcare organization
Director, Information Technology
DZI/Yoh - CLAS
01.1990 - 01.1994
- Managed enterprise IT operations supporting manufacturing and engineering services
Systems Engineer & Programmer/Analyst
Various Organizations
01.1983 - 01.1990
- U.S. Department of State (Niger/Turkey), FPL Energy, Medical Centers
Education
Master of Science - Management, Information Systems & Services
University of Maryland University College
Adelphi, MD12-2026
Master of Public Administration -
Florida Gulf Coast University
Fort Myers12.2021
Bachelor of Applied Science - Supervision & Management
Edison State College
Fort Myers, FL01.2010
Skills
§ Robust Leadership Skills
§ Staff Mentorship & Development
§ Client Relationship Management
§ Program & Project Management
§ Fed/State Government Operations
§ Facilities/Data Center Management
§ Creative Problem Solving
§ Strong Communication Skills
§ Business Process Reengineering
§ Regulatory & Safety Compliance
§ Business Continuity Management
§ Profit & Loss/Cost Management
§ Enterprise Technical Architecture
§ Product/Service Development
§ Network & Systems Engineering
§ Social Media/Big Data Analytics
§ Contract & Lease Management
§ International Business Experience
Certification
Certifications:
Affiliations
- Professional Affiliations:
- Phi Theta Kappa Honors Society
- Project Management Institute (PMI) Best Practices
Awards
Professional Recognition:, U.S. Department of State: Superior Honor Award, Meritorious Honor Awards (3), Extra Mile Awards (2), United States Achievement Academy Award
CORE COMPETENCIES
- Strategic IT Leadership: IT Strategy & Transformation
- Customer-Centric Service Delivery
- Digital Innovation Programs
- Business Partnership & Value Creation
- Cross-Functional Stakeholder Engagement
- Global Operations Management
- Enterprise Applications Leadership: ERP Strategy & Roadmaps (Epicor Kinetic)
- ERP Upgrades & Implementations
- Salesforce CRM & Service Cloud
- Enterprise System Integration
- Application Portfolio Management
- Technology Roadmap Development
- Operational Excellence: Change Management & Cultural Transformation
- Process Optimization & Automation
- Service Delivery Framework (ITIL)
- Vendor & Partner Management
- Budget Development & Optimization
- Performance Metrics & KPIs
- Technical Architecture: System Architecture & Design
- Cloud Platforms (Azure, AWS)
- Microservices & API Integration
- Data Integration & Governance
- Infrastructure Modernization
- Business Continuity Planning
Timeline
Director, Information Technology
Allied Pilots Association (APA)
03.2022 - Current
Foreign Service Officer - Facilities & Technology Management
U.S. Department of State
02.2014 - 03.2022
Director, Information Technology
MDA Information Systems, LLC
05.2011 - 01.2014
Vice President of Engineering
Alvion, LLC (Acxiom)
07.2005 - 05.2011
Owner (CTO/Technical Architect/Consultant)
SPK Consulting, Inc
10.1999 - 06.2005
Practice Manager - Custom Development/Technical Architecture
Oracle Corporation
09.1997 - 10.1999
Principal Consultant - Southeast
Technology Solutions Company
01.1996 - 01.1997
Project Manager - Sales & Marketing
Oxford Health Plans
01.1995 - 01.1996
Director, Information Technology
DZI/Yoh - CLAS
01.1990 - 01.1994
Systems Engineer & Programmer/Analyst
Various Organizations
01.1983 - 01.1990
Master of Science - Management, Information Systems & Services
University of Maryland University College
Master of Public Administration -
Florida Gulf Coast University
Bachelor of Applied Science - Supervision & Management
Edison State College