Scott Pierre Louis
Stamford
Summary
A skilled Systems Administrator with extensive experience in enterprise system management, desktop support, network administration, and hardware maintenance. expert at troubleshooting and resolving technical issues. with a solid foundation in both Microsoft and Apple technologies. An analytical thinker committed to resolving ongoing challenges with professionalism and efficiency. Highly proficient in evaluating, enhancing, and managing IT infrastructure.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Project Manager / Project engineer
R3
Norwalk
01.2023 - 01.2024
- Oversee multiple projects, utilizing triage techniques prioritizing tasks based on their urgency, available resources, and their alignment with the organization's objectives
- Demonstrated the ability to manage competing priorities effectively, resulting in enhanced response times for VIP support issues.
- Identified plans and resources to achieve project goals.
- Provide onsite support for projects to resolve technical issues from identifying issues to troubleshooting and installation, Continuous improvement implemented IT strategy enhancing overall project Delivery
- Supported multiple office tenets providing end user support and project assistance.
Senior Field Service Engineer
KJ Technology
New York
01.2023 - 01.2024
- Delivered white-glove customer service to five leading digital financial firms: Digital Currency Group, Genesis Global Trading, Grayscale, HQ Digital, and Foundry Digital.
- Served as on-site escalation VIP support, collaborating directly with Presidents, VPs, and CISOs.
- Installed, configured, and provided support for Meraki switches, network printers, and server rooms (IDF & MDF).
- Managed Office 365 administration, including the configuration of conditional access policies to meet specific criteria, as well as the setup of SharePoint and OneDrive sites and policies.
- Monitored system performance, responded to alerts, and managed tickets through ConnectWise and document management systems.
Network Engineer
U.S Computer Connection
Stamford
01.2021 - 01.2022
- Identified and resolved network issues related to hardware, software, and communication systems.
- Monitored network capacity and performance to effectively troubleshoot and rectify problems.
- Set up new systems and protocols in accordance with established company standards and employee requirements.
- Delivered onsite escalation support for scheduled clients, which included reimaging desktop laptops, providing network assistance, managing data backups with Datto, and performing system administration tasks.
- Offered support for Microsoft operating systems, the Microsoft Office Suite, and Google G Suite, deploying and maintaining Office 365 environments.
- Assisted users via phone and email to diagnose and resolve issues, ensuring effective end-user support.
- Contributed to the help desk operations through ConnectWise ticketing, including after-hours support and on-call assistance.
Engineer
Axiom
Stamford
01.2017 - 01.2020
- Oversaw the IT infrastructure encompassing both hardware and software components, managed the Office 365 environment from onboarding to offboarding, and provided comprehensive support while monitoring the network to ensure availability for end-users.
- Accountable for disaster recovery initiatives, data management, and the configuration and management of Datto systems.
- Handled the configuration and troubleshooting of servers, cloud environments, desktops, laptops, mobile devices, and other hardware.
- Collaborated closely with software vendors to address and resolve operational challenges.
- Provided support for the Microsoft Dynamics Navision ERP system within a cloud-based environment.
- Assisted a multimillion-dollar retail organization with both local and international headquarters on a daily basis, including two local warehouses employing over 100 staff members.
- Managed Meraki and Ubiquiti switches and routers for network operations, employing network monitoring tools to enhance network performance.
System Administrator
R3 Services
Norwalk
01.2015 - 01.2017
- Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
- Drafted security protocols for encryption and data security standards, password policies.
- Configured, tested, and troubleshot routers, firewalls, LAN/WAN/VLAN/Wireless network.
- Managed over 20 calls and tickets per day and responded to technical support needs of customers within SLA time.
- Lead Apple Technician with very deep extensive knowledge of all related Apple products.
- Recommended options for disaster recovery, remote access, network appliances, servers and directory services security.
- Performed network security design and integration duties.
- Drafted post-mortem documentation analyzing instances of network system failures, including required repair and restoration efforts.
SME Data Specialist B2B
AT&T
Greenwich
01.2006 - 01.2015
- Defined clear targets and objectives and communicated them to other team members.
- Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Achieved sales goals and service performance requirements through new customer sales.
- Supported blackberry, windows, android, and apple enterprise email setup with advanced knowledge of mobile devices and applications.
Skills
- Project management and planning
- Team collaboration
- System administration and IT support
- Customer service delivery
- Microsoft Windows and Mac OS
- Troubleshooting and virtualization
- Cloud computing solutions
- Office 365 administration
- Network management
- Remote access support
- Hardware and software maintenance
- IT infrastructure management
- ITIL framework expertise
- Technical support and end-user training
- Ticket management systems
Certification
- CompTIA Strata, 07/01/15
- Certified Meraki Network Associate CMNA, 12/01/22
Accomplishments
- AT&T Awarded for B2B business sales Greenwich CT
- Global CompTIA IT Certification
- Cisco Certified Meraki Network Associate CMNA (Dec 2022)
- Working internationally on Several Multimillion-Dollar projects
- Collaborated with a team of 8 in an international Circuit cutover from 8 different countries for perimeter-solutions sent solely directly to Kamloops, British Columbia Headquarters to install server rack, Meraki firewall, Meraki switches, Meraki Access points, and server setup for a timed celebrated global enterprise circuit cut over (France, Spain, British Columbia and LA).
- Solely supported Multi-million Dollar Retailer Juliska for three office Headquarters and warehouse in the United States and international headquarters in Portugal.
- Supported the largest crypto firms Digital Currency Group, Genesis Global Trading, Grayscale, HQ Digital, and Foundry Digital.
- Collaborated with a team of 5 for a complete Enterprise Network Build with over 350 workstation deployment from the ground up for Digital Currency Group, Grayscale, HQ Digital, and Trade block's New 90,000-square-foot headquarters.
Personal Information
Title: System Administrator
Timeline
Project Manager / Project engineer
R3
01.2023 - 01.2024
Senior Field Service Engineer
KJ Technology
01.2023 - 01.2024
Network Engineer
U.S Computer Connection
01.2021 - 01.2022
Engineer
Axiom
01.2017 - 01.2020
System Administrator
R3 Services
01.2015 - 01.2017
SME Data Specialist B2B
AT&T
01.2006 - 01.2015
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