Work Preference
Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic
Open To Work

Scott Ryals

Kuna,ID

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

SVP - Operational Risk Sr. OfficerCollections Sr. Manager / Sr. Supplier ManagerCustomer Service and Sales Associate / Talent Acceleration Program (TAP)

Work Type

Full Time

Location Preference

RemoteOn-Site
Location: Kuna, ID
Open to relocation: No

Salary Range

$150000/yr - $200000/yr

Important To Me

Work-life balanceHealthcare benefits401k matchPaid time offFlexible work hoursPaid sick leaveWork from home optionCompany Culture

Summary

Strategic Senior Vice President with robust expertise in leadership, financial management, and strategic planning. Leverages data governance to develop dashboards and KPIs that enhance program performance. Transforms complex data into actionable insights for AI and risk data solutions, fostering cross-functional collaboration for continuous improvement.

Overview

21
21
years of professional experience

Work History

SVP - Operational Risk Sr. Officer

Citi
Meridian, ID
01.2021 - Current
  • Drove innovation as Global Architecture Lead, applying robust analytical frameworks for risk assessments.
  • Led strategic planning initiatives to enhance operational effectiveness in global financial services.
  • Executed root cause analysis and lessons learned strategies to drive continuous improvement in program performance.
  • Managed best-in-class manager control assessment governance program, enhancing control effectiveness.
  • Led complex, cross-functional workstreams to define FTE capacity needs, aligning analytics with business objectives.
  • Collaborated with Policy, Operations, and Process Integration to ensure timely communication in risk management.

Collections Sr. Manager / Sr. Supplier Manager

Citi
Meridian, ID
01.2008 - 01.2021
  • Developed and executed strategies for collections, utilizing insights from data analysis to enhance operational capacity.
  • Led initiatives to improve operational efficiency, achieving a significant decrease in Average Handle Time (AHT).
  • Proactively assessed risk for processes, ensuring strong data validation and governance.
  • Built and led high-performing teams, overseeing 150-225 FTE, fostering an environment of trusted reporting.
  • Directed cross-functional teams in developing innovative solutions to complex problems.
  • Monitored NPS for internal and external client experience and satisfaction.

Customer Service and Sales Associate / Talent Acceleration Program (TAP)

Citi
Meridian, ID
01.2005 - 01.2007
  • Coached and led a team of 10-20 sales and customer service associates, elevating team sales ranking significantly.
  • Guided customers in selecting products based on their needs and preferences, focusing on compliance and quality.
  • Managed department projects focused on sales compliance, real-time tracking, and quality.

Education

Bachelor of Science - Business Management

Western Governors University
Utah (Remote)
09-2018

Skills

  • Risk Assessment Strategies
  • Dashboard Design & Development
  • Automated Reporting
  • Data Governance
  • Quality Assurance (QA)
  • Project Management
  • Continuous Improvement
  • Problem Solving
  • KPI Definition & Reporting
  • Real-time Reporting
  • Performance Monitoring
  • Data Integrity
  • Cross-Functional Collaboration
  • Regulatory Compliance
  • Excellent Verbal & Written Communication
  • Influencing Skills

    • Awards

    • Citi Leaders and Excellence award - 2011 and 2017 - awarded to top 1% of the company.

    Timeline

    SVP - Operational Risk Sr. Officer

    Citi
    01.2021 - Current

    Collections Sr. Manager / Sr. Supplier Manager

    Citi
    01.2008 - 01.2021

    Customer Service and Sales Associate / Talent Acceleration Program (TAP)

    Citi
    01.2005 - 01.2007

    Bachelor of Science - Business Management

    Western Governors University

    Similar Profiles

    CREATE PROFILE
    Scott Ryals